Maple Hospitality Group - People & Culture Manager

MAPLE HOSPITALITY GROUP•Chicago, IL

11d•$100,000 - $120,000•Onsite

About The Position

Maple Hospitality Group is seeking a People & Culture Manager to lead the Careers team and serve as a key administrative and operational partner for their corporate office. This role involves managing the Careers, HR Management, and Project Management functions, ensuring an organized and professional office environment, and creating a world-class onboarding, welcome, and training experience. The ideal candidate will have upscale restaurant leadership experience, strong organizational skills, and the ability to manage multiple priorities in a fast-paced hospitality setting.

Requirements

Three or more years of leadership experience in upscale hospitality, restaurant operations, office management, or a related function.
Restaurant management experience is strongly preferred.
Strong leadership, organizational, communication, and project-management skills.
A genuine passion for hospitality and creating an exceptional welcome and training and employee experience.
Ability to manage multiple priorities, maintain confidentiality, and exercise sound judgment.
Proficiency with POS, Payroll Systems, Paycom, Microsoft Office, Google Workspace, and business management platforms.
Ability to travel occasionally and provide limited after-hours support when needed.

Nice To Haves

Associate’s or bachelor’s degree preferred.

Responsibilities

Lead the Careers team, including recruiting administration, candidate communication, interview coordination, and hiring workflows.
Establish clear expectations, priorities, coverage, and accountability for the Careers function.
Oversee and coordinate new manager onboarding, including welcome plans, orientation, introductions, system access, training assignments, travel, and required documentation.
Partner with Learning and Development, Operations, Culinary, Human Resources, and restaurant leadership to deliver a consistent, high-quality employment experience.
Function as the GM of the corporate office, maintaining an organized, attractive, and guest-ready environment.
Manage office supplies, equipment, maintenance, vendors, mail, packages, and deliveries.
Maintain corporate records, forms, templates, directories, and organizational charts.
Coordinate office coverage, time-off calendars, and work-from-home requests.
Ensure organization and cleanliness of the office, supporting housekeeping responsibilities and engaging appropriate resources for cleanliness and maintenance.
Serve as an Executive Assistant to the Partners, supporting or handling personal errands.
Coordinate calendars, meetings, travel, materials, reports, and presentations.
Track action items, deadlines, and partner-requested deliverables.
Support leadership meetings, company events, restaurant openings, task-force travel, and special projects.
Escalate missed deadlines, coverage concerns, and unresolved matters as appropriate.
Coordinate workflows among the Careers, Operations, and field leadership.
Monitor shared inboxes, documentation, deadlines, and administrative follow-through.
Route employee and leadership requests to the appropriate resource while maintaining confidentiality.
Maintain licenses, permits, inspection records, and compliance documentation.
Coordinate approved employee system access and account setup.
Assist with basic system and user-access matters.
Run and distribute reports, rosters, and organizational information.
Support companywide communications and the implementation of new systems and processes.
Perform additional responsibilities as business needs evolve.