People & Culture Director - Hotel Indigo Lower East Side

IHG•New York, NY

10d•$110,000 - $120,000

About The Position

The People & Culture Director promotes a positive, inspiring, and motivating culture at IHG, bringing out the best in colleagues so they can deliver exceptional guest experiences. The role oversees people and culture programs and practices, supports employee satisfaction and development, and works with managers to improve performance and service standards. It also contributes to budget and labor-cost management, employee relations, compliance, and the hotel’s reputation and community involvement. The position supports IHG’s True Hospitality values through caring, confident, attentive, and responsive interactions. Hotel Indigo is described as an upper-upscale lifestyle brand focused on meaningful connections with the people, places, and cultures of each local neighborhood.

Requirements

Bachelor’s degree, higher education qualification, or equivalent.
Four years of related HR experience.
Ability to maintain confidentiality to the extent possible in all HR-related matters.
Must speak the local language(s).

Nice To Haves

Some supervisory experience.
Professional HR designation.
Other languages.

Responsibilities

Create programs that foster a positive work environment for employees.
Support and administer an annual team member satisfaction survey.
Educate and train managers on People & Culture disciplines to foster productivity and enhance performance.
Welcome new team members and conduct orientation.
Oversee accurate and up-to-date personnel files and records.
Ensure hiring standards and applicable laws and regulations are followed.
Build relationships with outside contacts.
Help create and work within the People & Culture budget.
Monitor staffing and labor standards to manage costs.
Mitigate financial risks associated with employee relations issues.
Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
Interact with guests to hear feedback, build relationships, and understand how team members can increase guest satisfaction.
Work with department managers to develop initiatives that meet service standards and drive continuous improvement in the guest experience.
Develop awareness and the reputation of the hotel and brand in the local community and promote team member involvement in the community.
Ensure compliance with relevant employment laws and hotel or company policies and procedures.
Research and investigate workplace issues, identify facts and potential risks, and facilitate resolution through employee relations programs.
Collect and maintain exit interview, turnover, and absenteeism data to identify trends, training needs, and supervisory issues.
In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiations.
Perform other ad-hoc duties as needed.