People & Business Partner, Royal Caribbean

Heinemann Americas•Coral Gables, FL

20h•Hybrid

About The Position

The People & Business Partner, Royal Caribbean serves as the day-to-day People & Culture partner to Royal Caribbean Fleet Operations and shipboard leaders. The role provides hands-on support across employee relations, performance management, recruitment, engagement, career development, and workforce matters while maintaining a strong understanding of business priorities and shipboard operations. The PBP works closely with the Senior Manager, Shipboard People & Culture and People & Services to ensure people decisions and operational workforce actions are aligned.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.
5+ years of progressive HR experience, including 3+ years in business partnering, employee relations, or a comparable role.
Strong organizational judgment, communication, and stakeholder-management skills.
Ability to work effectively across cultures, time zones, and a mobile shipboard workforce.
Ability to work independently and collaboratively in a fast-paced operational environment.
Strong attention to detail, follow-through, and commitment to accurate documentation.

Nice To Haves

Shipboard, maritime, retail, hospitality, or operational workforce experience preferred.
Knowledge of MLC and relevant maritime employment requirements preferred.

Responsibilities

Serves as the primary day-to-day People & Culture partner for Royal Caribbean and Fleet Operations.
Builds consultative relationships with shipboard and shoreside leaders and provides practical people guidance aligned with business and employee needs.
Identifies workforce and people trends, recurring issues, and risks and escalates significant matters to the Senior Manager.
Manages employee-relations intake, fact gathering, investigations, recommendations, documentation, and follow-through.
Supports performance management, coaching, corrective action, and performance-improvement processes with Fleet Operations and shipboard leaders.
Responds to crew concerns and escalations and ensures appropriate resolution, communication, and documentation.
Participates in recruitment interviews and provides hiring recommendations based on role requirements, business needs, and shipboard readiness.
Supports engagement follow-through, including survey actions and recurring themes requiring business attention.
Provides input on career paths, development needs, succession considerations, and promotion readiness.
Partners with the Sales Trainer to identify skill gaps and training needs based on performance and business priorities.
Coordinates with People & Services on movements, backfills, onboarding readiness, and deployment timing while People & Services retains operational ownership.
Supports consistent application of shipboard People & Culture policies, employment standards, and relevant maritime requirements.
Supports people and workforce decisions with awareness of recruitment, turnover, travel, training, and staffing cost implications.