People Business Partner, Operations

Grow Therapy • New York, NY

1d • Hybrid

About The Position

Grow Therapy is hiring a People Business Partner to serve as a deeply embedded partner to our Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience – helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. They will also help build scalable programs that make our approach to performance, feedback, learning, and engagement stronger and scalable over time.

Requirements

• Experienced People Business Partner with experience supporting a multi-state, fast-paced workforce that includes both exempt and non-exempt employees.
• At least 5 years of experience in an HRBP or People Partner role with strong emphasis on supporting non-exempt populations.
• Experience developing first-time managers, especially those on the frontlines.
• Ability to meet newer leaders where they are, ask the right questions, give direct feedback with care, and build credibility quickly.
• Willingness to roll up your sleeves and be close to the day-to-day work, diving into the details, and working alongside earlier career leaders to move issues forward.
• Excellent judgment, balancing empathy, risk, and business needs; handling sensitive information with discretion; and knowing when to act independently versus pull in the right partners.
• Ability to manage a dynamic portfolio of work, follow through reliably, and bring structure and momentum to ambiguous, complex situations.
• Clear, adaptable communication skills, with the ability to simplify complex issues, write strong documentation, and tailor approach for employees of differing levels and roles.
• Analytical and systems-minded, using data and business context to identify trends and translate recurring challenges into practical, scalable solutions.

Nice To Haves

• Firsthand experience working in a frontline or customer-facing operational role, giving you a practical understanding of the day-to-day realities facing the teams you’ll support.

Responsibilities

• Serve as a trusted, highly visible partner to Supervisors and Managers across Operations, providing practical guidance, thoughtful coaching, and help to create a high bar, high care environment.
• Coach frontline leaders to build confidence and capability in delivering clear feedback, setting expectations, and addressing issues early.
• Lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escalate.
• Guide leaders through goal setting, performance improvement, recognition, and fair decision-making, helping teams maintain a high bar with high care.
• Help leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operations, and Legal when needed.
• Build strong relationships across Operations, understand the realities of the day-to-day work, and use themes from engagement signals and leader conversations to surface risks and opportunities.
• Run evergreen programs and special projects that continuously improve how we approach performance, feedback, learning, and engagement across Operations.
• Support annual and quarterly planning and roadmapping for Operations people priorities.
• Use quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions before issues arise.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.
• No cost access to therapy through the Grow platform (available to US employees).
• Retirement savings programs and equity opportunities.
• Flexible time off, company paid holidays, and a full company wide Winter Break.
• Up to 18 weeks of paid parental leave and a new child stipend.
• Dedicated weekly flexible time for self care (Mental Health Mornings/Afternoons).
• Annual stipend to support personal wellbeing and professional growth (Wellness & Development Stipend).
• Pre-tax commuter benefits.
• Support for home workspace plus meal benefits.
• Variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed