People Business Partner, Operations

Grow Therapy•New York, NY

3d•$144,000 - $180,500•Hybrid

About The Position

Grow Therapy is hiring a People Business Partner to serve as a deeply embedded partner to our Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience – helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. They will also help build scalable programs that make our approach to performance, feedback, learning, and engagement stronger and scalable over time. People Advisor & Frontline Leadership Partner — Operations (80%) You'll be a trusted, highly visible partner to Supervisors and Managers across Operations – the person they turn to for practical guidance, thoughtful coaching, and help to create a high bar, high car environment. That means: Coaching frontline leaders. You help Supervisors and Managers build confidence and capability – delivering clear feedback, setting expectations, and addressing issues early. Navigating employee relations. You lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escalate. Driving performance and accountability. You guide leaders through goal setting, performance improvement, recognition, and fair decision-making, helping teams maintain a high bar with high care. Creating clarity and consistency. You help leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operations, and Legal when needed. Staying close to the business. You build strong relationships across Operations, understand the realities of the day-to-day work, and use themes from engagement signals, and leader conversations to surface risks and opportunities. Build Scalable Talent Practices Across Operations (20%) Run evergreen programs and special projects that continuously improve how we approach performance, feedback, learning, and engagement across Operations Support annual and quarterly planning and roadmapping for Operations people priorities Use quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions before issues arise

Requirements

Experienced People Business Partner with experience supporting a multi-state, fast-paced workforce that includes both exempt and non-exempt employees.
At least 5 years of experience in an HRBP or People Partner role with strong emphasis on supporting non-exempt populations.
Ability to develop first-time managers, especially those on the frontlines.
Willingness to roll up your sleeves, be close to the day-to-day work, dive into details, and work alongside earlier career leaders.
Excellent judgment, balancing empathy, risk, and business needs; handling sensitive information with discretion; and knowing when to act independently versus pull in the right partners.
Ability to manage a dynamic portfolio of work, follow through reliably, and bring structure and momentum to ambiguous, complex situations.
Clear, adaptable communication skills, able to simplify complex issues, write strong documentation, and tailor approach for employees of differing levels and roles.
Analytical and systems-minded, using data and business context to identify trends and translate recurring challenges into practical, scalable solutions.
Firsthand experience working in a frontline or customer-facing operational role is a plus.

Nice To Haves

Firsthand experience working in a frontline or customer-facing operational role, giving you a practical understanding of the day-to-day realities facing the teams you’ll support.

Responsibilities

Coaching frontline leaders to build confidence and capability, deliver clear feedback, set expectations, and address issues early.
Leading employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escalate.
Guiding leaders through goal setting, performance improvement, recognition, and fair decision-making to maintain a high bar with high care.
Helping leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operations, and Legal when needed.
Building strong relationships across Operations, understanding the realities of the day-to-day work, and using engagement signals and leader conversations to surface risks and opportunities.
Running evergreen programs and special projects to improve performance, feedback, learning, and engagement across Operations.
Supporting annual and quarterly planning and roadmapping for Operations people priorities.
Using quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions.

Benefits

Comprehensive medical, dental, vision, life, and disability coverage.
No cost access to therapy through the Grow platform (available to US employees).
Retirement savings programs and equity opportunities.
Flexible time off, company paid holidays, and a full company wide Winter Break.
Up to 18 weeks of paid parental leave and a new child stipend.
Dedicated weekly flexible time for self care (Mental Health Mornings/Afternoons).
Annual stipend to support personal wellbeing and professional growth (Wellness & Development Stipend).
Pre-tax commuter benefits.
Support for home workspace plus meal benefits (Home Office & Meals).
Variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.