People and Culture Manager

Four Seasons Hotels and Resorts•Westlake Village, CA

1d•Onsite

About The Position

This role provides strategic People & Culture guidance and oversight for human resources operations at the property level. The role advises leadership on employee relations, compliance, and workforce planning, and is responsible for ensuring that People & Culture programs and processes are effectively implemented. The position exercises independent judgment in addressing employee relations matters and mitigating organizational risk, and oversees day-to-day HR operations.

Requirements

High school diploma or GED; 2 years experience in the People and Culture, management operations, or related professional area.
Or 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in People and Culture, management operations, or related professional area.
PHR/SHRM preferred
Candidate must be able to thrive in a fluid environment, with a spirit for serving our employees and guests.
Fluent in English and Spanish preferred.
Skilled at Microsoft Office programs, Word, Excel, Canva (or similar application), and has the ability to quickly learn the HRIS.
Embraces being detail-oriented (quality), highly efficient (speed) and strong follow up skills.
Open to learning and participating in a dynamic, team atmosphere and maintain confidentiality.
Strong critical thinking skills and problem solving skills.

Responsibilities

Oversees and ensures effectiveness of employee communication strategies and channels.
Reviews and provides guidance on employee discipline and corrective action, including making recommendations to leadership on appropriate outcomes.
Leads complex workplace internal audits and provides findings and recommendations to senior leadership. Maintains detailed investigation records.
Utilizes an “open door” policy to acknowledge employee concerns in a timely manner
Advises managers and leadership on resolution of employee relations issues and escalates high-risk matters as appropriate.
Partners with Security to conduct employee accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Oversees recruitment strategy and supports leadership in workforce planning and talent acquisition decisions.
Provides guidance to management on candidate selection processes and hiring decisions.
Oversees unemployment claims strategy and ensures appropriate representation and compliance.
Prepares for and attends unemployment hearings in a representative capacity.
Ensures onboarding and training programs are effectively implemented by the P&C team.
Oversees onboarding processes to ensure consistency and compliance.
Oversees onboarding processes to ensure consistency, compliance and prioritization of guest service in company culture.
Collaborates with management team to ensure departmental orientation processes are in place and develops systems to ensure employees receive the appropriate new hire training to successfully perform their job.
Ensures compliance with recordkeeping and documentation requirements through oversight and periodic audit.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files, confidential, files and ensure compliance with the Privacy Act.
Communicates property rules and regulations via the (EMPACT) employee handbook.
Participate in periodic claims reviews with Regional Claims process.
Represents People and Culture at the property Safety Committee; support initiatives helps build awareness and importance of safety in the workplace and decrease accident frequency and severity.
Oversees workers’ compensation and leave administration processes, ensuring compliance and appropriate handling by the P&C team.
Provides oversight and guidance on Leave of Absence administration.
Launching and follow through on hotel and corporate initiatives.
Project work such as our ongoing Diversity Inclusion & Belonging initiative.
Ensures appropriate training programs are delivered by the People and Culture team.
Directs communication strategy for hotel-wide initiatives in partnership with leadership.
Oversees compliance with HR recordkeeping requirements through audit and process review.
Exercises independent judgment in advising management on employee relations and risk mitigation.
Partners with senior leadership on organizational and workforce planning decisions.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Plans and leads employee recognition and engagement efforts and events for hourly and management staff.
Perform other job duties as requested by Supervisors.