People and Culture Generalist

DNATA US Inflight Catering•El Segundo, CA

4d•$70,304 - $105,000•Onsite

About The Position

The People & Culture Generalist is responsible for the successful execution of day-to-day HR practices at the unit level while supporting dnata Catering USA's people strategy. This role acts as a trusted advisor to employees and leaders, guiding fair and compliant employee practices, reinforcing dnata’s values, and driving a culture of safety, inclusion, and high performance.

Requirements

Bachelor’s degree in HR, Business Administration, or related field.
3+ years of HR experience, preferably in a unionized environment
Strong knowledge of U.S. labor laws and employee relations practices.
Excellent interpersonal skills with a focus on coaching, service, and collaboration.
Must be able to complete dnata’s TTT and Master Training certification within 180 days of employment.

Nice To Haves

Bilingual (e.g., Spanish/English) preferred.
HR certification (e.g., PHR, SHRM-CP) is a plus.

Responsibilities

Serve as the first point of contact for employee relations and policy concerns. Resolve employee disputes and union grievances for kitchen. Conducts effective, thorough and objective investigations, as necessary.
Conduct preliminary investigations for infractions; escalate complex ER matters to the Employee Relations Manager.
Ensure compliance with federal, state, and local employment laws, including union CBA adherence.
Support corrective actions and maintain appropriate documentation with fairness and consistency
Partner with Talent Acquisition to ensure seamless local hiring and onboarding.
Lead on-site orientation and support timely completion of new hire documentation and training.
Represent dnata at local recruitment events and job fairs to promote employer branding.
Monitor compliance training completion (e.g., MLZ, safety, and unit-specific).
Promote upskilling opportunities, Train-the-Trainer initiatives, and talent development efforts.
Support succession planning and mentorship initiatives at the unit level.
Champion dnata’s People Experience focus areas: teamwork, belonging, wellbeing, and recognition.
Support leadership in applying consistent and meaningful performance feedback and evaluations.
Facilitate action plans following culture surveys and recognition programs.
Maintain accurate records in the HRIS and ensure confidential handling of employee files.
Support coordination of time, attendance, leaves of absence, and employee changes.
Collaborate with payroll, benefits, and HR systems teams to resolve issues and ensure timely processing and accuracy of all data submitted to payroll/shared services.
Receives and responds to employment-related claims from various government or public agencies up to and including WC Claims; recommends settlement or defense based on actual investigation of facts.
Responsible for ensuring all employee injuries are processed timely, and managed end-to-end, i.e., return to work, light duty accommodations, etc.
Other duties as assigned.