People and Culture Manager

EOS•Portland, ME

4h•Hybrid

About The Position

The Press Hotel in Portland, Maine, newly owned and managed by EOS Hospitality, is seeking a People and Culture Manager to join their team! This full time, year-round role will focus on various responsibilities including recruitment efforts, onboarding and orientation, training, coaching and disciplinary action, employee relations events, payroll assistance, and work environment culture. This department of one oversees a team of just under 100 employees and will report directly to the General Manager with added support and training from the regional EOS Hospitality People and Culture Director. The right candidate will be naturally outgoing, well-organized, seeks efficiencies, and a great communicator with strong work ethic.

Requirements

3+ Years Human Resource leadership experience, hospitality environment highly preferred
Some prior payroll experience required
Excels in technical programs such as an HRIS/ATS, complex spreadsheets, scheduling modules, and other online portals.
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs.
A self-motivator and task-oriented, capable of effectively working from home with minimal supervision.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for employee relations.
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused with constant interruptions.
Position is subject to positive completion of background check.

Responsibilities

Recruiting: Use HRIS/ATS to post employment advertisements. Ensure proper templates are used to maximize candidate pools. Source and post additional job advertisements as needed, such as Handshake, Craigslist, Coolworks, HCareers, etc. Ensure hiring teams receive all incoming candidates in a timely manner. Pre-screen candidates for minimum qualifications and availability as requested. Perform reference checks as required. Attend college/university and high school level career fairs. Welcome additional speaking engagements to aid in brand recognition and recruitment efforts.
Onboarding: Draft and send appropriate official offer letters via HRIS/ATS and Adobe using assigned templates. Issue background checks as required. Responsible for proper staff onboarding process start to finish for all hires including completed PAN from manager, candidate completion of digital onboarding packet, collection of USCIS compliant identification, Everify filing, background check processing, authorizing time clock, schedule, and appropriate payroll access, issuance of benefits and perks, and creation of employee file. Schedule and lead hourly and managerial new hire orientations regularly.
Training and Learning Platform Administration: Lead all training and learning platform administration (Typsy) by ensuring all employees have access, removing terminated employees, promoting engagement, issuing required training, and working closely with leaders to develop content and build training paths for each subordinate position in their departments.
Payroll Administration: Assist with Payroll Processing and Approvals including but not limited to; time card review, auditing job codes and rates, filing of payroll documentation, allocation review, etc. Perform quarterly access audits with centralized UKG Specialist to ensure team members have appropriate visibility into UKG. Maintain confidentiality with all payroll files/information. Relays incoming documents relating to garnishments, child support, wage verifications, etc. Coordinates with department managers to ensure PANs are submitted, employees requiring pay are active for timely payment, and terminated employees are removed from the system in appropriate time.
General + Compliance: Field HR inbox and voicemail box to respond timeline to employee questions and concerns. Assist in scheduling content for LinkedIn company page and building network of followers. Participate in Community Impact events. Builds a strong working relationship and communication flow with team members to promote openness, teamwork, and appreciation for each department and their role in our success. Follow company guidelines for progressive disciplinary action when necessary. Complete subordinate employee performance reviews/evaluations as required. Ensure posted Federal and State Labor Laws are current and compliant. Update local employee bulletin boards quarterly and as needed. Maintain digital records and manual files according to federal and state retention laws. Develop ongoing informative training and professional development for leadership team members. Assign required Anti-harassment training per state law. Track completion and provide follow-up reminders as needed.
Culture Champion: Act as culture champion for the Press and EOS Hospitality. Convey EOS Ethos to team members, motivate, lead by example, and take part in actively increasing morale. Provide daily support to local managers including guidance on employee relations, retention of current employees, creative suggestions in labor cost savings, coaching performance, and general guidance on HR policy and procedures. Be a resource and offer physical presence in difficult employee conversations and terminations. Encourage EOS Employee Engagement Survey participation from team members. Access and create annual action plans with Area Director of People + Culture based on survey results.
Employee Relations Events: Assist in the planning of Employee Relations events including Employee Appreciation Week, holiday festivities, cultural gatherings for international staff, Annual Leadership Party, pride week celebrations, etc.
Benefits Administration: Attend trainings from local Legal teams and hospitality resources to keep abreast of all federal and state labor laws. Educate team members on benefit and perk eligibility. Provide resources to assist team members in benefit selection and personal management of insurance and other benefits. Work with EOS Benefit Administrator and Area Director of People + Culture to audit benefit eligibility and issuance of insurance, as well as conduct annual open enrollment process.
Claims and Meetings: Processes unemployment claims via online portal. Attend departmental meetings and training sessions as required. Attend reoccurring Morning Meetings, local and EOS People and Culture team meetings, and Check-Ins with General Manager.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources