Pension Coordinator (Hartford, CT)
About The Position
The Pension Coordinator provides accurate and timely support to internal and external Large Case Pensions customers in a customer service call center. The role works independently within prescribed policies, procedures, and service metrics to handle routine questions, data changes, payment stops, and reissues. Additional duties include document management, such as scanning and uploading electronic documents and producing and mailing letters. This position follows a hybrid work model: reporting to the office every Tuesday, Wednesday, and Thursday, and working from home on Monday and Friday. Scheduled hours are 7:30 a.m. to 4:00 p.m. EST.
Requirements
- High school diploma.
- One year of customer service experience.
- Knowledge of phone etiquette and Microsoft Office products.
- Strong organization skills and attention to detail and accuracy.
- Ability to work effectively in a team environment and adapt to changing priorities.
- Ability to be responsible and reliable.
- Strong written and oral communication skills.
Nice To Haves
- Knowledge of call center responsibilities.
- File management experience.
- Knowledge of or experience in pensions.
- Bilingual language skills.
- Strong Excel and Word skills.
Responsibilities
- Provide accurate and timely support to internal and external Large Case Pensions customers in a customer service call center.
- Handle routine customer questions, data changes, payment stops, and reissues within prescribed policies, procedures, and service metrics.
- Scan and upload electronic documents.
- Produce and mail letters.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission, or short-term incentive program eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
