Pension Analyst Specialist II - (Documentation/Requirements SME)

Conduent

12d

About The Position

The Pension Analyst Specialist II serves as a Pension Plan Requirements Owner and Documentation Subject Matter Expert for assigned Defined Benefit pension plans. The role supports ongoing pension administration by ensuring that requirements and supporting documentation accurately reflect plan provisions and are clearly translated into operational and system requirements. The analyst works with pension administrators, business and technical teams, client Human Resources representatives, and other stakeholders to clarify, document, maintain, and implement plan requirements. The position also handles complex participant and system issues, reviews pension calculations and retirement applications, researches historical participant information, and uses SQL, reporting tools, and other resources to analyze pension administration issues. It supports testing and validation of system changes, audits, quality improvements, and training for team members. The role requires extensive hands-on Defined Benefit pension experience, strong documentation and communication skills, and the ability to collaborate across operational, business, and technical teams. The estimated salary range is $65,000–$75,000. Depending on business need, the position may also be eligible for a bonus or incentive. Conduent offers health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

Requirements

At least 5 years of hands-on Defined Benefit pension experience.
Expert knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations.
Demonstrated experience as a requirements owner, business requirements analyst, plan documentation SME, or in a similar pension administration role.
Strong experience interpreting pension plan documents and translating provisions into business, calculation, operational, and/or system requirements.
Experience creating, reviewing, and maintaining Business Requirements Documents, requirements documentation, procedures, and work instructions.
Intermediate to advanced experience with pension calculations and audit support.
Experience researching and resolving pension calculation, participant, data, and system issues.
Experience supporting system requirements, change requests, testing, validation, or defect resolution in a pension administration environment.
Experience with SQL, reporting, and data analysis.
Advanced proficiency with Microsoft Excel, Word, and Outlook.
Strong written communication and documentation skills, with excellent attention to detail.
Ability to communicate confidently with clients about pension plan provisions, requirements, calculations, and administrative issues.
Ability to work across operational, business, and technical teams and clearly communicate complex pension requirements.

Nice To Haves

Experience supporting multiple Defined Benefit pension plans with varying provisions and calculation rules.
Experience with pension administration platforms or benefits administration systems.
Experience with requirements traceability, User Acceptance Testing (UAT), regression testing, calculation validation, and system implementation or change initiatives.
Experience supporting client-facing pension administration environments.

Responsibilities

Serve as Plan Requirements Owner and Documentation SME for assigned Defined Benefit pension plans.
Interpret pension plan provisions and translate them into business, operational, calculation, and system requirements.
Develop, review, maintain, and update Business Requirements Documents and other pension requirements documentation.
Maintain accurate plan documentation, procedures, calculation requirements, work instructions, and supporting materials.
Keep requirements documentation aligned with current plan provisions and approved plan changes.
Identify gaps, inconsistencies, and ambiguities in pension requirements and work with stakeholders to resolve them.
Document new requirements and changes resulting from plan amendments, operational changes, system updates, or identified defects.
Serve as a reference for questions about documented plan requirements, calculations, and administrative procedures.
Research and respond to complex participant issues involving eligibility, pension calculations, credited service, benefit commencement, and service delivery.
Research system and calculation issues to determine whether results follow documented plan requirements.
Review pension benefit calculations and outputs for accuracy and consistency with plan provisions and requirements.
Process and review retirement benefit applications and verify participant information for accuracy and completeness.
Research historical service, eligibility, benefit credits, and other information needed for accurate pension calculations.
Use SQL, reporting tools, and other resources to analyze pension administration and system issues.
Support testing and validation of pension system changes, calculation updates, defects, and requirements changes.
Validate system results against approved pension plan requirements and expected calculation outcomes.
Support internal and external audits by researching requests, providing documentation, and validating calculations and supporting data.
Maintain complete and accurate documentation, work papers, and supporting records for a clear audit trail.
Identify documentation and process improvements to strengthen accuracy, consistency, and quality.
Advise plan administrators and team members on pension requirements and documentation.
Partner with business, operational, and technical teams to clarify requirements and resolve issues.
Communicate with client Human Resources personnel and vendor or support teams about plan requirements and administrative issues as needed.
Prepare and deliver training to team members on plan provisions, requirements, calculations, procedures, and documentation.
Collaborate with plan administrators and team members to complete projects, resolve issues, and support consistent pension administration services.