Documentation Specialist II

Navy Federal Credit Union • Pensacola, FL

2d • $26 - $37

About The Position

Supports Navy Federal by participating in the development and follow-up analysis of policy and process updates and providing end-user support for manuals and Navy Federal systems. Works under limited supervision and uses moderate discretion to modify work practices and processes. Serves as a subject matter expert for various business functions, systems, policies, and procedures; mentors less experienced team members in communication, negotiation, and change management; and leads or assists with complex and difficult tasks of moderate latitude and considerable impact.

Requirements

• Ability to compile, organize, and present information clearly and concisely.
• Experience leading projects or initiatives of small to medium scope.
• Experience leading, guiding, and mentoring others.
• Experience demonstrating increasing levels of responsibility or authority.
• Experience working with staff at all levels, management, stakeholders, and vendors.
• Significant experience composing correspondence that adheres to grammar and Navy Federal writing style and standards.
• Significant experience independently or collaboratively managing multiple priorities to achieve goals.
• Significant experience researching, compiling, and documenting data, business processes, and workflows.
• Significant experience working and participating in cross-functional, multidimensional teams and projects.
• Advanced knowledge of PC and web/internet-based technologies, including HTML, trends and issues, management, editing/authoring tools, and development.
• Working knowledge of change management principles and practices.
• Advanced organizational, planning, and time-management skills.
• Advanced skill capturing and translating processes and requirements into easily understood terms.
• Advanced skill following, interpreting, and applying relevant data and instructions to guidelines, procedures, practices, and regulations.
• Advanced verbal and written communication skills.
• Effective database and presentation software skills.
• Effective skill exercising initiative and sound judgment in decision-making.
• Effective skill identifying and analyzing business requirements and recommending solutions.

Nice To Haves

• Associate's degree in Communication Studies, or an equivalent combination of training, education, and experience.
• Advanced knowledge of Navy Federal products, services, programs, policies, and procedures.
• Working knowledge of Microsoft Project and project management tools.

Responsibilities

• Ensure project deliverables meet customer expectations, timelines, and budget constraints.
• Build and maintain relationships with team members, management, key stakeholders, and external contacts such as vendors.
• Collaborate with project team members to align work with departmental efforts.
• Conduct research and prepare reference materials.
• Manage projects effectively from inception through implementation.
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks.
• Interview business owners to determine task objectives, requirements, and needs, including complex intranet resources.
• Maintain the documentation library to keep process documentation current.
• Train end users in the use of electronic manuals and reference materials.
• Review initiative content requirements and recommend processes to business owners to achieve objectives and avoid gaps.
• Review proposed policy and procedure changes for technical adequacy, completeness, and regulatory compliance.
• Administer and develop eNet content.
• Conduct or facilitate user acceptance testing, including developing and executing test cases, communicating with project teams, and validating and documenting results.
• Ensure materials are communicated clearly, concisely, and effectively.
• Work with various sub-teams to determine user requirements and specifications.
• Lead, guide, and mentor less experienced staff.
• Recommend communication strategies.
• Review intranet content for consistency, accuracy, timeliness, relevance to corporate initiatives, and adherence to branding guidelines.
• Serve on teams and task groups for projects and initiatives within the business unit or across the organization.
• Write online reference materials, instructions, and communications.
• Perform other duties as assigned.

Benefits

• Highly competitive pay
• Generous benefits and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed