Pega Lead System Architect (LSA)

NTT DATA Services•Pine Grove Township, PA

1d•$123,525 - $205,875•Onsite

About The Position

We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US). We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues.

Requirements

10+ years of enterprise IT experience
5 + years acting as a certified Pega LSA.
Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications.
Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing.
Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server).
Exceptional verbal and written communication skills, with extensive experience working directly with US-based enterprise clients.
Strong crisis management skills with the ability to lead technical teams under high-pressure outage scenarios.

Nice To Haves

Hands-on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures like Pega Constellation or Theme Cosmos.
Pega Certified Lead System Architect (PCLSA)

Responsibilities

Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents.
Lead a team of support and maintenance engineers, providing architectural governance and code review alignment.
Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments.
Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations.
Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability.
Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries.
Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.