PEER SUPPORT SUPERVISOR - CCSEP

Neighborhood House Association•San Diego, CA

3d•$34 - $41•Hybrid

About The Position

Under the supervision of the Program Manager for CCSEP, the Peer Support Supervisor provides leadership, oversight, and support to a team of four (4) Peer Support Specialist to ensure high-quality, recovery-oriented employment services for program participants. This position is responsible for supervising staff performance, providing regular and operational supervision, ensuring fidelity to the Individual Placement and Support (IPS) model, and promoting integration with mental health teams. The Supervisor supports a client-centered and service-focused work environment by guiding staff in effective service delivery, reviewing client outcomes, and implementing performance improvement strategies. This position will travel to multiple office locations.

Requirements

Completion of a bachelor’s degree program from an accredited university in the field of Social Work, Counseling, Psychology, Business Administration or a related field.
Three (3) years’ experience in IPS program and/or case management in behavioral health with supervisory experience preferred.
Must be Peer Support Specialist Certified and if NOT upon hire staff must complete the mandatory certification requirement within 6 months of hire.
A Valid Driver’s License with current California automobile insurance.
A Valid Cardiopulmonary Resuscitation (CPR) Certification.
A Valid Tuberculosis Blood (TB) test upon hire and must maintain every two (2) to four (4) years depending on the contract requirements.
Ability to communicate effectively both verbally and in writing.
Ability to read, interpret, and apply information and documents.
Ability to exercise problem-solving and organizational skills.
Ability to learn and apply new procedures and information.
Ability to manage multiple detailed tasks simultaneously.
Ability to work in a fast-paced environment with frequent interruptions, changing priorities, and deadlines while maintaining professionalism, patience, and a supportive approach when interacting with management, staff, vendors, program participants, including individuals with Serious Mental Illness (SMI), and members of the public who may at times be anxious, upset, or impatient.
Proficiency in relevant computer applications and software, including Microsoft Office programs such as Word, Excel, and PowerPoint, for documentation, reporting, and presentations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Bilingual proficiency in English and Spanish preferred.

Responsibilities

Provide effective coaching, supervision, and mentorship to four (4) Peer Support Specialists across two office locations, supporting recovery-oriented practice and positive participant outcomes.
Conduct weekly individual and/or group supervision sessions to review client cases, address barriers to employment, provide clinical and operational guidance, and support effective service planning.
Collaborate and build relationships with multidisciplinary teams, community partners, and behavioral health providers to support coordinated and person-centered care.
Communicate in a clear, respectful, and recovery-focused manner, demonstrating empathy, professionalism, cultural humility, and sound judgment when working with clients, peers, and staff.
Provide administrative, operational, and management support to the Program Manager as assigned.
Assist with data collection, tracking, analysis, and preparation of internal and external reports to support compliance, program monitoring, and quality improvement efforts.
Apply knowledge and application of the Individual Placement and Support (IPS) model, Psychosocial Rehabilitation (PSR) practices, and Wellness Recovery Action Plan (WRAP) principles in support of participant recovery and employment services.
Perform other duties as assigned by Program Director and Program Manager.

Benefits

15 Holidays Days
401(K) Retirement 6% Match
Paid Vacation and Sick Leave
Tuition Reimbursement up $2,500
2 Personal Days
Group Medical, Dental and Vision Insurance
Agency-Paid Life Insurance and Long-Term Disability Insurance
Live Well Program
4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
Health and Dependent Care Flexible Spending Account (FSAs)
Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
Free Employee Assistance Program (EAP)