Peer Navigator

MassBay Community College•Framingham, MA

2d•Hybrid

About The Position

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, student employment position with no benefits. The Peer Navigator is a year-round student leadership role. Peer Navigators serve as welcoming, knowledgeable peer guides who support new and continuing students from pre-enrollment through their time at MassBay. In this role, Peer Navigators support Orientation and Ready2Register programs, provide peer mentoring and outreach, assist students in navigating academic and support services, and promote engagement, belonging, and persistence. Peer Navigators work closely with staff across Student Development, Enrollment Services, and Academic Advising to ensure students feel supported, informed, and connected throughout their MassBay journey.

Requirements

Currently enrolled at MassBay and have completed at least 12 credits
Minimum cumulative GPA of 2.5
Strong interpersonal, communication, and active listening skills
Ability to manage confidential and sensitive information with professionalism
Reliable, flexible, and student-centered, with a positive, professional, and respectful approach
Dedication to being anti-racist and fostering an inclusive, welcoming environment
Desire to support peers and contribute positively to the MassBay community
Maintain good academic, financial, and judicial standing

Nice To Haves

Sensitivity and commitment to the goals of Affirmative Action
Experience working in a community college or similar environment
Demonstrated commitment to working with students in need
Prior participation in Peer Mentor programs, Ready2Register and/or Orientation at MassBay
Minimum cumulative GPA of 3.0
Have completed a full year (2 semesters) at MassBay Community College
Experience with both in-person and online courses
Knowledge of MassBay resources and services
Interest in student leadership, advising, education, or helping professions

Responsibilities

Assist with planning, facilitation, and execution of Ready2Register sessions, and Orientation kickoff events
Welcome new students and families, providing guidance on enrollment steps, college processes, and campus resources
Facilitate peer-to-peer sessions on topics such as technology, registration, and student success strategies
Track attendance, document interactions, and conduct follow-up & outreach with new students via phone, email, text, and virtual platforms
Support a caseload of new students throughout their first year at MassBay in collaboration with Academic Advisors
Provide support and communicate, via college technology, with assigned mentees weekly
Assist students with learning how to utilize Bay Navigator, Blackboard, college email, and other MassBay systems including scheduling appointments
Serve as a resource for common student questions related to deadlines, technology, and campus navigation
Coach students on effective communication with faculty, advisors, and staff
Assist student in connecting with MassBay resources; make appropriate referrals to campus offices and support services
Maintain accurate documentation of outreach, communications, and student referrals & interactions
Encourage student involvement in campus activities, student organizations, and events
Collaborate with campus partners to develop and support programming focused on student success and belonging
Support first-year and early-term engagement initiatives, workshops, and events
Visit classes and events to promote resources and upcoming opportunities
Participate in required trainings, meetings, and professional development opportunities
Work collaboratively with fellow student leaders, faculty, and staff
Demonstrate cultural responsiveness and equity-minded practice in all interactions
Other duties as assigned