Peer Recovery Navigator

Parkland Health•Parkland, FL

19h

About The Position

The Peer Recovery Navigator delivers non-clinical activities that engage, educate, and offer peer support to individuals, family members, and caregivers. The role helps connect them to culturally relevant health services, including prevention, timely treatment, recovery management, and follow-up. The navigator serves as a peer advocate and liaison between patients, families, and providers, helping address barriers to care, coordinate services, and support access to health care and recovery resources.

Requirements

No education is required.
Demonstrate oral and written communication skills.
Communicate with and facilitate dialogue among health-care professionals, individuals, and their families.
Demonstrate active listening, empathy, relationship-building, and interpersonal skills.
Be willing and able to disclose lived experience of mental and/or substance use disorders and recovery with peers, professionals, and the public.
Demonstrate the knowledge and ability to integrate health information about prevention, recovery management, and the health system into the culture and language of the community.
Have knowledge of the communities served.
Be able to participate actively as a member of a health-care team.
For Behavioral Health/Psych Services Only: certification/registration/licensure requirements 60630 and 89200 are required.
Have a current Heartsaver CPR course completion card within 60 days of hire and/or placement, from the American Heart Association, American Red Cross, or Military Training Network. Current staff must obtain it within 18 months from 4/19/2023.
Obtain Satori Alternatives for Managing Aggression (SAMA) certification, level 1–4, before the first clinical orientation shift and within 30 days of hire or placement. Current staff must obtain it within 18 months from 4/19/2023.

Nice To Haves

Two years’ experience as a Peer Recovery Navigator or Peer Specialist.
Knowledge of Wellness Recovery Action Plan (WRAP) or the Recovery Model of Treatment.
Certified Peer Specialist (CPS) certification, or willingness to obtain certification within six months of placement.

Responsibilities

Serve as a peer advocate focused on patients’ needs, rights, confidentiality, and cultural preferences.
Identify and address barriers to health care for health-desperate populations, serve as a resource for clinical and recovery care issues, and help negotiate desirable patient outcomes.
Serve as a liaison between providers and patients or families to facilitate communication and services.
Maintain telephone contact between patients and health-care providers.
Coordinate care among providers, screening clinics, diagnosis centers, tech labs, allied health services, physician visits, and other medical appointments.
Coordinate transportation to and from medical appointments, child care, elder care, and respite services; arrange translation services as necessary.
Provide emotional support to alleviate fears of and barriers to accessing quality health care.
Assist patients and their families or caregivers with medical, financial, and other forms required for health-care access and services.
Assess and assist with maintaining insurance coverage and medication financing.
Motivate and educate individuals and their families or caregivers about preventive services.
Provide education to improve health literacy and understanding of medical conditions and recovery strategies.
Identify ways to improve work processes and patient satisfaction; make recommendations to a supervisor, implement changes, and monitor results as appropriate.
Stay current with developments, advancements, and trends in mental illness and/or chronic substance abuse by attending seminars and in-service workshops, reading professional journals, and maintaining certification; integrate knowledge into current work practices.
Maintain knowledge of applicable rules, regulations, policies, laws, and guidelines affecting the work area.
Develop effective internal controls to promote adherence to applicable laws, accreditation agency requirements, and federal, state, and private health plans; seek guidance as needed.