Peer Navigator, Street Medicine (Hollywood, West Hollywood and Koreatown, CA)

Healthcare in Action•West Hollywood, CA

4d•$22 - $33•Onsite

About The Position

The Peer Navigator supports members who are experiencing or are at risk of experiencing homelessness with managing their own health in Hollywood, West Hollywood, and Koreatown, CA areas. This role assists in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences. The Peer Navigator role provides support with ECM, CSS, and 30-day hospital discharge response/care from our partner Cedars-Sinai Medical Center. Enhanced Care Management (ECM) is a statewide Medi-Cal benefit under the California Advancing and Innovating Medi-Cal (CalAIM) initiative. ECM provides a whole-person approach to care for high-need Medi-Cal beneficiaries, focusing on both clinical and non-clinical needs. The program includes a Lead Care Manager (LCM) who coordinates all healthcare-related needs and social services, advocating on behalf of the member. ECM aims to improve health and social outcomes by offering comprehensive care management and coordination services. CSS also known as CalAIM Community Supports, provide housing navigation, tenancy sustaining, and temporary or transitional housing supports through Medi-Cal. This is a full-time, Monday-Friday 8-5 position in the field. Flexibility in schedule is a must as hours may be early or late (into the evening). This position is a patient-facing role. Employees may be eligible for differential pay. Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing. Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.

Requirements

G.E.D./High School, required plus 3+ years of work experience as defined below.
Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
Ability to work in a dynamic, outdoors environment.
Ability to work independently as well as part of a team.
Ability to organize effectively.
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating one’s own relevant personal experiences.
Excellent oral communication skills, as well as strong interpersonal skills.
Maintenance of reliable transportation
Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
Travel 50% or more- Must have a valid driver’s license, automobile insurance, reliable transportation, and clean driving record.
A background check is required.

Nice To Haves

Associate's degree preferred plus 2 years of work experience as defined below.
Bachelor’s degree preferred plus 1+ years of work experience as defined below.
HMIS/ Coordinated Entry System, preferred.

Responsibilities

Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
Connect members to appropriate programs to address barriers to care and to enhance compliance.
Link members to local, county and state services/resources.
Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
Coordinate and/or accompany members to medical and social services appointments that fall outside of the street medicine unit.
Introduce tools to promote self-management & self-efficacy.
Complete all required organization and health plan specific documentation in a timely fashion.
Enter all patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and update members’ Plan of Care after every street medicine encounter.
Document all required information in the care management system during phone calls with members.
Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
Actively support the achievement of HIA’s Vision and Goals and particularly housing placement for unsheltered members.
Other duties as assigned.

Benefits

Base salary range: $21.78 to $33.00 per hour
An annual employee bonus program
Medical, Dental, Vision coverage
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 additional floating holiday
Excellent 401(k) Retirement Saving Plan with employer match.
Robust employee recognition program
Wellness Program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
Equality in our communities and workplaces.
Inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.