Peer Crisis Support Specialist - Living Room
About The Position
The Peer Crisis Support Specialist provides direct, peer-led support to individuals seeking voluntary crisis diversion services through Trilogy’s Living Room program. Using lived experience with mental health and/or substance use recovery, this role fosters hope, connection, and engagement for guests experiencing emotional distress or behavioral health challenges. The Peer Crisis Support Specialist creates a welcoming, recovery-oriented environment where individuals are supported in identifying strengths, developing wellness strategies, and accessing resources that promote recovery and community integration. As a key member of the Living Room team, the Peer Crisis Support Specialist delivers person-centered, trauma-informed support that reflects the values of Trilogy and peer services and recovery. This position works collaboratively with guests, colleagues, and community partners to promote stability, reduce barriers to care, and support successful transitions to ongoing services and supports when needed. They will provide client-centered, strength-based, integrated, and trauma-informed services to individuals with mental health and co-occurring substance use challenges utilizing a harm reduction approach.
Requirements
- Active Certified Recovery Support Specialist (CRSS) certification required upon hire.
- Lived experience with mental health recovery and/or substance use recovery, with the ability to utilize lived experience professionally in a peer support setting.
- High school diploma or GED required.
- Knowledge of recovery-oriented care, trauma-informed practices, harm reduction principles, and peer support services.
- Ability to establish effective and compassionate relationships with individuals experiencing emotional distress or behavioral health challenges.
- Strong interpersonal, communication, advocacy, and engagement skills.
- Ability to maintain accurate and timely documentation.
- Proficiency with electronic health record systems and basic computer applications.
- Ability to work collaboratively within a multidisciplinary team environment.
- Ability to work a flexible schedule, including evenings and weekends, based on program needs.
Nice To Haves
- Associate's or bachelor's degree in a human services field preferred.
- Understanding of behavioral health systems, community resources, and recovery support services preferred.
- Valid driver's license and reliable transportation preferred.
Responsibilities
- Welcome and engage guests using a warm, respectful, and recovery-oriented approach that promotes trust, safety, and connection.
- Utilize lived experience appropriately to provide peer support, instill hope, reduce stigma, and encourage recovery.
- Assist with guest intake, assessment, orientation, environmental readiness, and operational activities that support daily Living Room operations.
- Build supportive relationships with guests through active listening, shared experiences, and person-centered engagement.
- Assist guests in identifying strengths, goals, coping strategies, and resources that support wellness and recovery.
- Support the development of wellness plans, recovery plans, safety plans, and other individualized supports based on guest needs and preferences.
- Provide emotional support, encouragement, advocacy, and recovery coaching to individuals experiencing behavioral health challenges.
- Assist guests in accessing community resources, behavioral health services, housing supports, benefits, recovery programs, and other needed services.
- Facilitate referrals, care coordination activities, and warm handoffs to support continuity of care.
- Conduct follow-up outreach and engagement activities to support ongoing recovery and connection to services.
- Facilitate or co-facilitate peer support groups, wellness activities, educational programming, and community-building opportunities.
- Promote a welcoming, inclusive, culturally responsive, and recovery-focused environment for all guests.
- Support daily Living Room operations, including guest intake activities, environmental readiness, supply management, and general program support.
- Monitor the environment for safety concerns and communicate operational issues to leadership as needed.
- Maintain accurate, timely, and compliant documentation in accordance with organizational, regulatory, accreditation, and funding requirements.
- Utilize electronic health record systems and other documentation platforms effectively.
- Participate in supervision, team meetings, training activities, quality improvement initiatives, and program development efforts.
- Maintain CRSS certification and complete all required training and professional development activities.
- Collaborate effectively with colleagues, crisis providers, healthcare organizations, referral sources, and community partners.
- Adhere to agency policies and procedures, HIPAA requirements, accreditation standards, grant requirements, and applicable state and federal regulations.
- Represent Trilogy professionally in all interactions with guests, families, community partners, and stakeholders.
- Perform other duties as assigned to support program operations and organizational objectives.
Benefits
- FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
- PAID Maternity/Paternity leave
- Medical Insurance (BCBS of IL)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term & Short-Term Disability
- Pet Insurance
- FSA (Health, Dependent Care, Transit)
- Telemedicine
- EAP
- 403(b) Retirement Plan with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
