Pediatric Patient Service Rep - GIK Morristown Location

University Physicians' Association • Knoxville, TN

9m • Onsite

About The Position

University Physicians' Association is seeking a full-time Pediatric Patient Service Representative for GI for Kids at the Morristown location. The role supports patient registration, scheduling, billing inquiries, medical-record processing, and clinic operations. Under the direction of a Certified Medical Assistant, the representative may also help room patients and gather information for chart documentation. The position includes responding to clinical care calls according to established protocols and providing patient education as instructed.

Requirements

• Critical-thinking skills.
• Computer proficiency.
• Attention to detail.
• Highly motivated and personable.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

• Six months to one year of previous medical office experience is preferred.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure patients complete forms required for the electronic health record and billing office.
• Maintain patient demographic and insurance information, verify insurance eligibility, and collect co-pays.
• Support patient flow by processing arriving patients promptly at the front office.
• Answer patient inquiries about registration information and billing questions.
• Refer questions about medical care or treatment to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the electronic health record.
• Review medical records for urgent requests and special needs.
• Support clinic operations under the direction of the Certified Medical Assistant, including rooming patients and gathering information for chart documentation.
• Provide patient education as instructed.
• Triage inbound clinical care calls, assess patient concerns, and respond according to clinical care protocols.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Life insurance
• 401(k)
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed