Pediatric Medical Assistant

Health Care Center for the Homeless•Orlando, FL

About The Position

The Pediatric Medical Assistant supports pediatric providers in delivering safe, compassionate, developmentally appropriate care to infants, children, and adolescents. Under the direction of licensed clinical professionals, the MA performs clinical and administrative duties, works closely with parents and guardians, and supports well-child visits, immunizations, acute visits, and school-based or mobile pediatric services. The role supports Orange Blossom Family Health’s mission of caring for medically underserved families. The position is full-time, Monday through Friday, 8:00 AM–5:00 PM, with occasional evenings and weekends for special events or school-based services. The employee works at the assigned pediatric clinic and may also work at school-based, community, or mobile service locations as operationally needed.

Requirements

High school diploma or GED.
Graduation from an accredited Medical Assistant program.
Knowledge of infection prevention, vaccine handling, EHR documentation, and professional boundaries within the Medical Assistant role.
Ability to obtain accurate pediatric growth measurements and perform age-appropriate screenings.
Ability to work at assigned pediatric, school-based, community, or mobile sites as operationally needed.

Nice To Haves

CMA, RMA, or equivalent medical assistant credential.
At least one year of clinical experience; pediatric or family practice experience is strongly preferred.
Vaccine administration experience.
Experience with the Vaccines for Children program.
Experience with the Fl Shots database.
Bilingual Spanish and/or Haitian Creole skills.

Responsibilities

Room pediatric patients and confirm identity, reason for visit, allergies, medications, and relevant history with the patient and parent or guardian.
Obtain and document age-appropriate vital signs, including temperature, pulse, respirations, blood pressure when indicated, height or length, weight, head circumference when appropriate, and pain score.
Plot or enter growth measurements, prepare growth charts, and promptly alert the provider to abnormal measurements or concerning findings.
Prepare patients and assist providers with well-child examinations, sports or school physicals, acute visits, minor procedures, and age-appropriate care.
Prepare and administer ordered immunizations and other permitted medications only when authorized by applicable law, training, competency, and organizational policy; follow vaccine rights, screening, documentation, and observation procedures.
Maintain vaccine cold-chain procedures, temperature logs, stock rotation, expiration checks, and inventory records as assigned, and escalate temperature excursions.
Perform or assist with vision, hearing, developmental, and other age-appropriate screenings using approved tools and provider direction; document results and route concerns.
Collect and process laboratory specimens and perform approved point-of-care tests according to protocols and quality-control requirements.
Use child-friendly communication and comfort measures, and support safe positioning and caregiver involvement during examinations and procedures.
Clean and restock examination rooms, disinfect equipment and toys, follow hand hygiene and infection-prevention procedures, and maintain a safe pediatric environment.
Prepare visit documentation, review outstanding orders and preventive-care needs, and accurately and promptly document services in the electronic health record.
Assist with scheduling well-child follow-ups, vaccine appointments, referrals, diagnostic testing, and return visits; help reduce missed preventive-care opportunities.
Obtain or reconcile immunization records, including state immunization registry information, according to authorized workflows.
Coordinate with front desk, care coordination, school-based teams, and mobile-unit staff to maintain patient flow and readiness for scheduled services.
Maintain clinical supplies, pediatric equipment, vaccine-related materials, and examination room readiness; notify leadership of shortages or equipment concerns.
Assist with school or daycare forms and records requests within approved procedures and provider authorization.
Communicate respectfully with children, adolescents, caregivers, providers, and coworkers, adapting communication to developmental stage, language, and health literacy.
Protect patient confidentiality, including adolescent privacy where applicable, and follow HIPAA, consent, and organizational policies.
Provide approved education and reinforce provider instructions on immunizations, medications, preventive care, and follow-up without independently diagnosing or advising beyond MA scope.
Identify and promptly report urgent symptoms, abnormal findings, possible safety concerns, or suspected abuse or neglect to the licensed provider, and follow applicable reporting procedures.
Participate in daily huddles, quality-improvement initiatives, assigned outreach activities, and pediatric or mobile clinic operations as directed.
Perform other related duties and special projects assigned by the Clinic Manager or designated clinical leadership.