23904 - PECS Contract Delivery Manager – North East, Humberside and Yorkshire
About The Position
The PECS Contract Delivery Manager (CDM) ensures private providers deliver the Prisoner Escort and Custody Services (PECS) escort contract efficiently and in accordance with contractual requirements across the assigned region. The role works collaboratively with HMCTS, prisons, the Youth Justice Board, police, the Prisoner Escort and Custody Services Management Unit and other Criminal Justice System partners. Although positioned within an HQ group, it is regionally based and involves visiting courts, prisons and police stations to monitor contracted services. The post has no direct line management responsibilities and reports to the Senior Contract Delivery Manager, PECS. The post holder maintains relationships with regional partners, facilitates joint working and decision-making, and supports a coordinated approach to contract delivery. Operational duties include investigating incidents, coordinating serious incidents and audits, monitoring the treatment of prisoners, reviewing provider data, resolving local disputes and supporting projects. The role requires on-call cover and regular work outside standard weekday hours, including evenings, weekends and public holidays. It is a one-year DD/Loan/Secondment opportunity, with a 37-hour working week and a 20% Required Hours Allowance.
Requirements
- Strong interpersonal skills and the ability to influence senior internal and external stakeholders, including police, the Youth Justice Board and HMCTS, without a line-management relationship.
- Written and spoken English skills.
- Numerical skills and the ability to work with data.
- Experience managing large-scale commercial contracts or service-level agreements with external providers.
- Ability to work regular unsocial hours and participate in on-call arrangements, including evenings and weekends.
Nice To Haves
- Experience of the HMPS Incident Management Process as part of a Silver Command Team.
- Significant experience managing audit and assurance processes in a custodial setting.
- Knowledge and experience of external scrutiny procedures for custodial services, including HMIP, PPO and audit bodies.
- Operational experience in a prison.
Responsibilities
- Maintain and manage relationships with regional partners and stakeholders, understand their interests and needs, and agree strategic objectives and targets.
- Facilitate collaboration among Criminal Justice Agencies on matters affecting service delivery and partners’ targets.
- Create a regional focus on contract delivery by facilitating decision-making, encouraging learning from mistakes, mentoring partners and helping them adapt to operational challenges.
- Undertake investigations at the request of the Senior Contract Delivery Manager in accordance with the Criminal Justice Act 1991.
- Coordinate Operation Tornado and other serious incidents as required, including 24-hour cover.
- Identify procedures and agreements for the use of police cells under Operation Safeguard.
- Visit courts, prisons and police cells to monitor contract delivery and assess prisoner treatment, requiring remedial action where necessary.
- Conduct audit programmes and analysis as directed, and ensure reporting mechanisms work effectively, including quality assurance of provider data.
- Mediate local disputes and mitigation matters.
- Attend local meetings, participate in multi-agency planning and develop mutually agreed outcomes across the region.
- Prepare and circulate agendas, minutes and newsletters; maintain communications and information-sharing among agencies and stakeholders.
- Advise on the development of new systems, processes and structures.
- Prepare, recommend and monitor project plans, and lead, coordinate or support project implementation, meetings and reporting on performance, outputs and outcomes.
Benefits
- 20% Required Hours Allowance in addition to basic pay for regular unpredictable and unsocial hours and on-call duties.
- Annual leave entitlement.
- Nine days of bank, public and privilege holidays, added to annual leave allowance.
- Choice of two Civil Service pension schemes.
- Flexible working arrangements where operational needs allow.
- Season ticket advance after two months’ service.
- Training and development opportunities, including security and diversity training and an individual induction programme.
- Opportunities to access promotion programmes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
