PEAK Eligibility Specialist, LEAP

Goodwill of Colorado•Colorado Springs, CO

3d•Hybrid

About The Position

The PEAK Eligibility Specialist, LEAP (Colorado Low-income Energy Assistance Program) will work in a temporary position working within LEAP to process applications for eligibility determination of LEAP benefits.

Requirements

Previous experience as an Eligibility Specialist with the LEAP program is required.
Demonstrated proficiency in grammar, math skills, computer use and ability to accurately type 30 words per minute.
Must have a professional demeanor and appearance that enhances the organization’s reputation.
Must have excellent written and verbal communication skills and demonstrate the ability to interact effectively with various types of internal and external stakeholders in a high stress environment.
Maintain accurate records with attention to detail.
As a role that handles very confidential information the incumbent may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft.
Must reside in the State of Colorado
Submit to and successfully pass a criminal background check.
Report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. §27-90-111 to the State.
Must be at least 21 years of age (not engaged in passenger transportation) for inclusion on the Goodwill driver insurance schedule.
Must be at least 25 years of age for all passenger transportation services.
Must be at least 25 years of age for CDL.
Undergo a Motor Vehicle Record (MVR) check and background check.
Disclose all moving traffic violations or vehicle crashes (within the last five (5) years).
Must have valid Colorado State driver license.
Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
If using a personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

A High School diploma or equivalent is preferred.
It is preferred that the incumbent have the ability to drive for company business.

Responsibilities

Attend State LEAP training and continue to develop a thorough working knowledge of LEAP in order to support the program and other LEAP staff.
Extract verification of data from various databases including: Colorado Benefits Management System (CBMS), Family Support Registry (FSR), Colorado Department of Labor and Employment (DOLE), Colorado Department of Motor Vehicles (DMV), Systematic Alien Verification for Entitlements (SAVE), State of Colorado OIT Mainframe State Verification and Exchange System (SVES), Colorado Department of Human Services (CDHS), and automated utility portals as a preliminary step for determining eligibility and processing LEAP applications.
Explain eligibility criteria to LEAP applicants and agencies, receive applications and review for completeness prior to securing verification to process applications and determining LEAP benefit eligibility.
Contact vendors, applicants, and other agencies for information, always maintaining caseloads and confidentiality.
Work on all cases within the allotted time frames as required by the State LEAP office, i.e., emergency applications within 18 days and regular applications within 30 days.
Track cases in order to send out approval and denial notices within the allotted time (18 days for emergency applications and 30 days for regular applications).
Address and respond to applicant issues and work with the appropriate vendor/utilities to guarantee payments in emergencies to avoid discontinuation of services.
Adhere to established goals and ensure that the program’s goals and objectives are being met.
Establish and maintain a positive and professional relationship with all customers, vendors, clients, other LEAP staff and Human Services agencies presenting a positive image of the company.
Perform other duties as requested by the Digital or PEAK App Lead, Eligibility Supervisor, Operations Supervisor II and/or Operations Manager.