Digital Eligibility Specialist, LEAP

Goodwill of Colorado•Colorado Springs, CO

3d•Hybrid

About The Position

The Digital Eligibility Specialist, LEAP will work in a temporary position working within LEAP (Colorado Low-income Energy Assistance Program) to process applications for eligibility determination of LEAP benefits.

Requirements

A High School diploma or equivalent is preferred.
A minimum of two (2) years of clerical and administrative experience in an office environment.
Demonstrate proficiency in grammar, math skills, computer use and ability to accurately type 30 words per minute.
The incumbent must have a professional demeanor and appearance that enhances the organization’s reputation.
The incumbent must provide excellent customer service to applicants, vendors, and agencies.
The incumbent must have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external applicants and agencies in a high stress environment.
The incumbent must be able to maintain accurate records and be detailed oriented.
The incumbent will be required to comprehend and have a working knowledge of applications received via the following: Leap application form, PEAK, and telephonic applications.
May be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. Offense specifics and time elapsed will be considered.
Must reside in the State of Colorado.
Must have a valid Colorado State driver license.
Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition if using personal vehicle for company business.

Nice To Haves

The incumbent may be able to work remotely upon completion of training and Supervisor approval.
It is preferred that the incumbent have the ability to drive for company business.
Applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years).

Responsibilities

Attend the mandatory State LEAP training and continue to develop a thorough working knowledge of LEAP to support the program and other LEAP staff.
Extract verification of data from various databases including CBMS, FSR, DOLE, DMV, SAVE, SVES, CDHS, and automated utility portals as a preliminary step for determining eligibility and processing LEAP applications.
Explain eligibility criteria to LEAP applicants and agencies, receive applications and review for completeness prior to securing verification to process applications and determining LEAP benefit eligibility.
Contact vendors, applicants, and other agencies for information, always maintain caseloads and confidentiality of all clients and staff.
Work all cases within the allotted time frames as required by the State LEAP office, i.e., emergency applications within 18 days and regular applications within 30 days.
Track cases in order to send out approval and denial notices within the allotted time (18 days for emergency applications and 30 days for regular applications).
Address and respond to applicant issues and work with the appropriate vendor/utilities to guarantee payments in emergencies to avoid discontinuance of services.
Adhere to established goals and ensure that the program’s goals and objectives are being met.
Establish and maintain a positive and professional relationship with all customers, vendors, clients, and human services agencies presenting a positive image of the company.
Perform other duties as requested by the Digital or PEAK App Lead, Eligibility Supervisor, Operations Supervisor and/or Operations Manager.