SITEC - PC Technician - Camp Lejeune, NC
About The Position
Peraton is hiring a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 at Camp Lejeune, North Carolina. The SITEC 3 Enterprise Operations and Maintenance task order provides operations and maintenance services to USSOCOM, its component commands, Theater Special Operations Commands, and deployed forces. Services include maintaining network operations and systems and network infrastructure; supporting end users and common devices; managing configuration, changes, licenses, and assets; providing training; and performing Install, Move, Add, Change (IMAC) services. These services support users operating around the globe 24x7x365. The PC Technician provides day-to-day end-user device support, diagnoses and resolves technical problems, installs and configures equipment and software, performs IMAC work, and assists customers with training and service issues. The role also supports telephony instruments and virtual desktop infrastructure (VDI) clients, coordinating with help desks, technical teams, vendors, and requesting organizations as needed.
Requirements
- At least 6 years of experience with a high school diploma, 4 years with an associate degree, or 2 years with a bachelor's degree.
- Active DoW TS/SCI clearance.
- Compliance with DoW 8140 under Work Role Code 411 at the Intermediate level or higher.
- Experience with Windows OS, the O365 suite of applications, basic multimedia systems, multifunction devices, and mobile devices.
- Experience installing, configuring, and troubleshooting hardware and software.
- Strong problem-solving and customer service skills.
- Experience with Active Directory security group management, Exchange distribution lists, and file-share permission assignment.
Responsibilities
- Provide services supporting end users and missions for assigned components and commands, as directed by leadership.
- Manage and provide day-to-day support for end-user devices using wired or wireless connectivity.
- Troubleshoot and resolve technical issues, including software and network connectivity problems.
- Conduct application and data migrations resulting from hardware or software IMAC work or reinstallation.
- Build, configure, and test IT equipment according to standard hardware configurations, software images, procedures, and specific requirements.
- Plan, engineer, coordinate, install, and/or manage equipment installations.
- Recommend equipment upgrades and replacements in accordance with policies and procedures.
- Integrate, test, and verify remote access hardware and software.
- Support approved peripheral devices.
- Interface directly with customers to provide training and resolve service-related issues.
- Provide Install, Move, Add, Change (IMAC) services.
- Coordinate with the Enterprise CSD, site/local help desk, OEMS, network, server, architecture, and engineering teams, and requesting organizations.
- Conduct pre-installation and site surveys as necessary.
- Use Remedy to receive, document, and close tickets.
- Update management tools as required.
- Use available troubleshooting tools, including SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
- Provide telephony instrument services, including provisioning and connecting VoIP telephones, configuring key secure equipment, changing usernames, enabling or disabling extension mobility, and activating or deactivating telephone features.
- Manage and provide day-to-day support for VDI clients.
- Integrate, test, and verify VDI client hardware and software with USSOCOM’s standard VDI client image.
- Recommend upgrades and replacements for hardware and software used by VDI clients.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short- and long-term disability
- Employee assistance program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company-paid holidays
- Depending on the position, eligibility for overtime, shift differential, and a discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
