SITEC - PC Technician - Camp Lejeune, NC

Peraton•Camp Lejeune, NC

1d•Onsite

About The Position

Peraton is hiring a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 at Camp Lejeune, North Carolina. The role supports end users and missions across assigned components and commands, maintaining and troubleshooting end-user devices and related services. The broader SITEC 3 Enterprise Operations and Maintenance task order supports USSOCOM, its component commands, Theater Special Operations Commands, and deployed forces with network operations, infrastructure maintenance, end-user and common-device support, configuration and asset management, training, and Install, Move, Add, Change (IMAC) services.

Requirements

Minimum experience based on education: 6 years with a high school diploma, 4 years with an associate degree, or 2 years with a bachelor's degree.
Active DoW TS/SCI clearance.
Compliance with DoW 8140 under Work Role Code 411 at the Intermediate level or higher.
Experience with Windows operating systems, the O365 suite of applications, basic multimedia systems, multifunction devices, and mobile devices.
Experience installing, configuring, and troubleshooting hardware and software.
Strong problem-solving and customer-service skills.
Experience managing Active Directory security groups, Exchange distribution lists, and file-share permissions.

Responsibilities

Provide services supporting end users and missions for assigned components and commands as directed by leadership.
Manage day-to-day support for end-user devices with local or remote wired and wireless access.
Troubleshoot and resolve technical issues, including software and network-connectivity problems.
Conduct application and data migrations resulting from hardware or software IMAC work or reinstallation.
Build, configure, and test IT equipment using applicable standard hardware configurations, software images, procedures, and requirements.
Plan, engineer, coordinate, install, and manage equipment installations.
Recommend equipment upgrades and replacements in accordance with policies and procedures.
Integrate, test, and verify remote-access hardware and software.
Support approved peripheral devices.
Work directly with customers to provide training and resolve service-related issues.
Provide IMAC services and coordinate with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, Engineering, and requesting organizations.
Conduct pre-installation and site surveys as necessary.
Use Remedy to receive, document, and close tickets, and update management tools as required.
Use available troubleshooting tools, such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
Provide telephony instrument services, including provisioning and connecting VoIP telephones, configuring key secure equipment, changing usernames, managing extension mobility, and activating or deactivating telephone features.
Manage day-to-day support for VDI clients.
Integrate, test, and verify VDI client hardware and software with the USSOCOM standard VDI client image.
Recommend upgrades and replacements for VDI client hardware and software.