Customer Service Rep (08926) - Camp Lejeune

Domino's Franchise•Camp Lejeune, NC

2d•Onsite

About The Position

We are seeking a Customer Service Representative to join the team at Camp Lejeune, North Carolina. The representative is the primary point of contact for customers, providing support across phone, email, and chat in a fast-paced environment. The role requires a friendly demeanor, problem-solving skills, and a commitment to customer satisfaction. The representative handles customer inquiries and concerns, provides product and service information, documents interactions in the company’s CRM system, and escalates complex issues when appropriate. The role also involves following established procedures, collaborating with colleagues, tracking customer feedback, and meeting or exceeding performance metrics for response time, resolution rate, and customer satisfaction. The position includes physical tasks described in the posting, including standing, walking, sitting, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and continuous use of hands. Tools and equipment may include computers, telephones, calculators, TDD equipment, pencils or pens, pizza cutters, and pizza peels.

Requirements

At least 2 years of customer service experience in a professional environment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly.
Strong active-listening skills and an empathetic approach to customer interactions.
Ability to remain calm and patient when handling difficult or frustrated customers.
Proficiency with computer systems, email platforms, and customer service software.
Solid organizational and time-management skills, including the ability to prioritize multiple tasks.
Problem-solving mindset with the ability to think critically and offer practical solutions.
Professional demeanor and appearance, with a commitment to representing the organization positively.
Ability to work independently and as part of a collaborative team.

Nice To Haves

Experience in a military, government, or defense-related environment.
Familiarity with military protocols and procedures.
Experience with CRM software platforms.
Multilingual capabilities, written and/or verbal.
Conflict-resolution and de-escalation experience.

Responsibilities

Answer customer inquiries by phone, email, and chat with professionalism and courtesy.
Resolve customer issues and concerns promptly and empathetically, seeking first-contact resolution when possible.
Accurately document customer interactions in the company’s customer relationship management (CRM) system.
Provide product and service information, answer questions, and offer tailored solutions.
Escalate complex issues to appropriate departments or supervisors while maintaining customer confidence.
Manage multiple customer requests while maintaining a positive and supportive attitude.
Follow established protocols and procedures to ensure consistent service quality and compliance.
Contribute to a collaborative team environment by sharing best practices and supporting colleagues.
Monitor and track customer feedback to identify trends and service-improvement opportunities.
Meet or exceed response-time, resolution-rate, and customer-satisfaction performance metrics.