Outreach Assistant - Camp Lejeune

Leidos•Jacksonville, NC

1d•Onsite

About The Position

The Leidos Military OneSource program is seeking Outreach Assistants to provide event coverage and outreach on an as-needed, sporadic basis. The position supports the Field Consultant by promoting Military OneSource and community resources at military installation and community events when the Field Consultant cannot attend. The Outreach Assistant helps connect Federal, state, local, and nonprofit resources with Active Duty, National Guard, and Reserve families through Government-directed and approved events, coordinating with the State Field Consultant and Regional Outreach OA Coordinator. The Outreach Assistant serves as a knowledgeable, professional ambassador and installation subject matter expert, educating Service members, families, military leadership, service providers, and community partners about Military OneSource services and resources. The role builds awareness of available supports, helps identify Government-approved community resources for the community resource finder, and documents outreach activities and service gaps to inform program improvements. Candidates must be U.S. citizens with military installation access, live within 40 miles of the base location, and be able to obtain and maintain a Public Trust Clearance.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience.
Current military affiliation as Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian.
Authorized access to military installations that can be maintained.
U.S. citizenship.
Residence within 40 miles of the base location.
Ability to obtain and maintain a Public Trust Clearance and any required background checks, credentials, and installation access requirements.
At least two years of experience providing customer service, outreach, community engagement, or related support services.
Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
Excellent presentation and verbal communication skills, with the ability to engage diverse audiences.
Strong interpersonal skills and the ability to establish rapport with service members, families, leadership, and community partners.
Ability to professionally represent the Military OneSource Program at events, briefings, and community engagements.
Ability to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.

Nice To Haves

Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings.

Responsibilities

Represent the Military OneSource Program at installation and community outreach events when the Field Consultant is unavailable.
Educate Service members, families, military leadership, and service providers about Military OneSource resources and services.
Conduct installation-level community capacity-building by informing military and civilian service providers about program resources and services.
Identify Government-approved family programs and community resources for possible inclusion in the community resource finder, subject to Government review and approval.
Document and report outreach efforts, services provided, and identified gaps in service availability.
Comply with program reporting requirements and documentation standards.
Set up, maintain, and manage informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
Engage service members, families, and community partners to increase awareness of program services, benefits, and support.
Respond to inquiries, address concerns, and connect individuals with appropriate resources.
Provide accurate and consistent information about Military OneSource services, military family support programs, and community resources.
Complete required program training and maintain knowledge of services, resources, and program updates.