PC Support Technician

Benecard Services Inc.•Bonita Springs, FL

About The Position

This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking. This position reports to the IT Tech Support Supervisor. The candidate must have the ability to work independently and as part of a team to complete service requests, handle multiple projects, prioritize workload deadlines and be available off hours for an on-call rotation.

Requirements

0-3 years’ experience as a PC Support Technician
Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
Experience with Active Directory user and computer provisioning
Experience with MS Office 2010-Office 365 installation and support
Experience installing, configuring and supporting printers/scanners/faxes
Experience meeting defined service level objectives
Strong organizational skills
Troubleshooting and analytical skills to diagnosis issues and find resolution

Responsibilities

Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
Provide onsite and remote support to user issues that are logged and tracked using the Company ticketing system.
Provide end-user assistance with basic PC use and training if necessary.
Physical access control, finger printing, ID issuing.
Provide and maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers.
Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
Escalation, POC and ownership for external vendor service calls.
Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
Other duties as assigned.