PC Support Technician

Western Technical College•400 Seventh Street North La Crosse, WI

1d•Onsite

About The Position

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals who are passionate about helping others learn, dedicated to serving students, and committed to the principles of equity and social justice. Western believes that serving the full breadth of our student and co-worker populations requires cultural competency and enthusiasm for diversity of all kinds. We recognize the intersectional nature of discrimination and are committed to counteracting these biases and eliminating the effects they have had on our students, co-workers, and communities. If you are a motivated individual who can contribute to excellence in teaching, learning, social justice and equity, please consider this employment opportunity at Western. Summary of Position: Provide student and staff assistance in use of PC software and explain solutions. Troubleshoot PC hardware, peripheral equipment and software as needed. Provide lab support for staff and students in the use of all PC software packages. Update and maintain network and computer related information with off-site technicians. Assist supporting the campus phone system and the Lunda Center computers and electronic equipment.

Requirements

Associate Degree in related field OR Education in related field combined with appropriate occupational experience totaling 2 yrs OR Related occupational experience totaling 2 yrs

Responsibilities

Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.
Perform office function’s which may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.
Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.
Student Success is the cornerstone of Western’s culture and the college may assign employees as needed to other areas or additional duties to foster this success.
Troubleshoot on site and remotely, malfunctioning PCs, networked printers, campus wide network problems, and related campus issues.
Maintain campus specific software license records.
Tutor/Instruct students/staff and Lunda Customers on hardware.
Check and install new PCs, printers, new hardware and peripherals and software applications.
Troubleshoot ITV/Lunda Center computers, demonstrate use technology equipment.
Report all major issues to IMC for problem tracking.
Tutor new students regarding questions on various college systems.
Communicate/coordinate with other campuses on technology related matters and external technicians to assist with requested changes on campus.
Create and maintain instruction documentation for Mac equipment.
Manage resale of older Mac equipment.
Manage, maintain, troubleshoot and support the campus Apple environment.
Manage the Jamf setup of Mac and iPad devices.
Setup and deployment of Mac and Apple devices.