PC Support Technician – Mobility & IT Support (NWS 00953)

North Wind Group•Livermore, CA

27d•$44 - $44•Onsite

About The Position

North Wind Services (NWS) is hiring a PC Support Technician to support Lawrence Livermore National Laboratory’s institutional mobility program. The position is in the Information Technology Operations Division and supports the Livermore Information Technology Program within the Computing Directorate. The technician provides customer service and support for mobile-device deployment, troubleshooting, ongoing support, retirement, and management, as well as basic computer and software assistance such as non-complex operating functions, password resets, and loaner-device appointment scheduling and returns. The employee will be employed by NWS and work in the LLNL client environment, completing day-to-day tasks under the direction of LLNL technical personnel. Applicants must be U.S. citizens and at least 18 years old, and must satisfy applicable pre-employment screening and DOE clearance eligibility requirements. A job-related medical examination may be required, and selected external applicants must pass a post-offer pre-employment drug test. Employees with L or Q clearances are subject to random drug testing. Q-level clearance requires U.S. citizenship; applicants holding U.S. and another citizenship may be required to renounce their non-U.S. citizenship before clearance is processed or granted.

Requirements

Must be a U.S. citizen and at least 18 years old.
Ability to secure and maintain a U.S. DOE Q-level security clearance; applicants are subject to a federal background investigation and must meet eligibility requirements for access to classified information or matters.
Associate’s degree in a computer- or engineering-related field, or an equivalent combination of technical training and experience.
Experience multitasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
Experience and knowledge administering, troubleshooting, maintaining, and repairing computers or mobile devices.
Knowledge of electronics terminology, standards, procedures, and techniques.
Experience maintaining clear and accurate records with attention to detail.
Experience working with customers, addressing issues, and managing customer concerns and requests over the phone or in person.
Experience updating policies and procedures or knowledge-base articles.
Must pass a post-offer pre-employment drug test if an external applicant selected for the position.
A job-related pre-placement medical examination may be required.

Responsibilities

Provide intermediate technical support to users by answering calls, emails, and support requests or incidents; assist or troubleshoot; and document details.
Provision and deploy mobile devices according to policies and procedures, ensuring they are properly managed and functional.
Perform computer support services, oversee software updates and mobile-device utilization, and maintain process documentation.
Provide hands-on assistance with device operation and rules for use.
Assist with property management of mobile devices from acquisition through excess.
Serve as the point of contact for the mobility loaner program and international service requests, coordinating device deployment and returns.
Perform intermediate installations and configurations.
Respond to user inquiries in a timely and professional manner and provide customer service.
Perform other duties as assigned.