PC Support Technician - Temporary

Saint Peters Healthcare System•New Brunswick, NJ

3d•$57,450 - $91,936

About The Position

The PC Support Technician - Temporary will provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly. This role involves installing, configuring, and troubleshooting software applications, including Microsoft Office Suite and various productivity tools, as well as providing remote desktop support. The technician will support a range of software applications including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications, responding to inquiries and contributing to software licensing. They will provide timely solutions to user requests for assistance with personal computer hardware issues, directing users appropriately for problems outside the IT department's purview, and maintaining thorough records of user assistance requests to identify areas for improvement in education and training. The role requires close collaboration with IT management, immediate alerting of potential problems, and staying abreast of quickly evolving technological trends to ensure the hospital's IT infrastructure is cutting-edge and secure through continuous learning and education.

Requirements

Strong problem-solving skills and a passion for staying current with technology.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
Excellent communication and interpersonal skills to assist users effectively.
Proven ability to work collaboratively in a team environment.
Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Responsibilities

Provide expert network and computer support, assisting hospital staff with computer-related issues.
Install, configure, and maintain hardware and software.
Monitor network traffic.
Oversee automatic backups.
Analyze and troubleshoot problems promptly.
Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
Provide remote desktop support using remote desktop tools and techniques to end users.
Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications.
Respond to inquiries about the software applications it supports and offers assistance.
Contribute to the licensing of software products.
Provide timely solutions to user requests for assistance with personal computer hardware issues.
Point users in the direction of the best course of action if problems are outside the IT department's purview.
Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.
Keep abreast of quickly evolving technological trends to guarantee the hospital's IT infrastructure is cutting-edge and secure.
Attend educational programs and training sessions to expand knowledge of technological breakthroughs.
Keep up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.