PC Specialist 2 (4906-02)

Hamilton County Government • Cincinnati, OH

5d • Onsite

About The Position

As a crucial member of Hamilton County's Information Technology team in the role of PC Specialist 2, you will specialize in delivering advanced technical support for personal computers, peripheral equipment, and PC-based applications. This role requires addressing complex hardware and software challenges, optimizing system performance, and actively contributing to the county's overall computer systems' efficiency.

Requirements

• Associate degree in computer science/electronics.
• one (1) year of progressive experience in PC technical support or four (4) years of progressive education and/or experience in PC technical support
• demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite
• Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months.
• Driver’s License issued by the state of residency
• must be able to maintain a flexible schedule and willing to work overtime
• must be willing to support agency satellite office
• required to carry a cell phone

Nice To Haves

• PC Specialist 1 qualifications are also considered, which include: Associate degree in computer science/electronics, or three (3) years of directly related experience in PC technical support, working knowledge and/or experience with a variety of business software packages, including Windows operating systems or MS Office suite applications. Must obtain Comp TIA A+ Certification upon completion of probationary period. Must be able to maintain a flexible schedule and willing to work overtime. Must be willing to support agency satellite office. Required to carry a cell phone.

Responsibilities

• Provides specialized technical support for departments under the Board of County Commissioners personal computers, peripheral equipment (e.g., monitors, hard drives, interface cards, printers, etc.), and PC-based applications and operating system software.
• Assists personnel with installation, configuration and ongoing usability of system hardware and software.
• Provides Tier 2 technical support for the most complex and unusual problems to identify and implement corrective action.
• Assess infrastructure and assists in the implementation of procedures, policies, and practices for technical applications including workstation security, virus/intruder protection.
• May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments.
• Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems or application software.

Benefits

• Starting Pay: $26.29 an hour PC Specialist 2/ $23.59 an hour PC Specialist 1
• Generous Paid Time Off: 11 Paid Holidays, three weeks of vacation in the first year, immediately accruing paid sick time, and paid parental leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree