PC Specialist 2 (4906-02)

Hamilton County, Ohio•Cincinnati, OH

4d•Onsite

About The Position

As a crucial member of Hamilton County's Information Technology team in the role of PC Specialist 2, you will specialize in delivering advanced technical support for personal computers, peripheral equipment, and PC-based applications. This role requires addressing complex hardware and software challenges, optimizing system performance, and actively contributing to the county's overall computer systems' efficiency.

Requirements

Associate degree in computer science/electronics.
one (1) year of progressive experience in PC technical support or four (4) years of progressive education and/or experience in PC technical support
demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite
Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months.
Driver’s License issued by the state of residency
must be able to maintain a flexible schedule and willing to work overtime
must be willing to support agency satellite office
required to carry a cell phone
Associate degree in computer science/electronics Or three (3) years of directly related experience in PC technical support.
Working knowledge and/or experience with a variety of business software packages. including Windows operating systems or MS Office suite applications.
Must obtain Comp TIA A+ Certification upon completion of probationary period.
Must be able to maintain a flexible schedule and willing to work overtime.
Must be willing to support agency satellite office.
Required to carry a cell phone.

Responsibilities

Provides specialized technical support for departments under the Board of County Commissioners personal computers, peripheral equipment (e.g., monitors, hard drives, interface cards, printers, etc.), and PC-based applications and operating system software.
Assists personnel with installation, configuration and ongoing usability of system hardware and software.
Provides Tier 2 technical support for the most complex and unusual problems to identify and implement corrective action.
Assess infrastructure and assists in the implementation of procedures, policies, and practices for technical applications including workstation security, virus/intruder protection.
May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments.
Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems or application software.

Benefits

11 Paid Holidays
three weeks of vacation in the first year
immediately accruing paid sick time
paid parental leave
Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
Medical, HRA, Dental, Vision
Employer-Paid Life Insurance
Long-Term Disability
Tuition Reimbursement
Public Service Loan Forgiveness Eligibility
Free On-Site Parking
Wellness Incentives
robust Employee Assistance Program
access to Free Medical and Rx through Marathon Health
expansive Behavioral and Mental Health Resources