PC Network Support Technician 1

Northrop Grumman•Redondo Beach, CA

1d•$43,400 - $72,300•Onsite

About The Position

Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. This is a full-time, on-site position at the company’s Redondo Beach, California location. Because the work is classified, virtual and telecommute options are not available. The position requires travel 10% of the time and involves spending significant portions of the day away from the desk supporting users and moving equipment. The technician works under supervision and escalates issues requiring senior-level attention. The role supports internal and/or outside customers with computer hardware, software, network, and telecommunications issues. It includes relocating and configuring workstations and associated equipment, performing basic diagnostics, managing user and computer accounts, maintaining hardware asset records, and supporting new installations, testing, and special projects. The technician must follow established security policies and procedures and meet defined customer-satisfaction objectives. Northrop Grumman offers flexible work arrangements, learning opportunities, exposure to varied projects and customers, and a team environment. Listed compensation is $43,400 to $72,300, with potential eligibility for overtime, shift differential, and discretionary bonuses depending on the position. Benefits include health insurance, life and disability insurance, a savings plan, company-paid holidays, and paid time off.

Requirements

High school diploma or equivalent.
Zero years of experience required.
Security+ certification or higher, or ability to obtain it within a reasonable time as determined by the company.
Current U.S. Government Top Secret security clearance at minimum, or ability to obtain it within a reasonable time as determined by the company; clearance is a condition of continued employment.
Ability to obtain and maintain access to Special Programs as a condition of employment.
General experience and knowledge of Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites.

Nice To Haves

Associate’s degree.
Active Secret, Top Secret, SCI, SAP/SAR access, or polygraph.
One year of experience with IT-related hardware in a classified environment.
Knowledge of remote administration and troubleshooting of desktop PCs.
Familiarity with Active Directory and creating user and computer accounts.
Awareness of two or more operating-system platforms, such as Windows, Linux, Solaris, OSX, or UNIX.
Familiarity with ticketing systems such as ServiceNow and JIRA.

Responsibilities

Communicate effectively with customers and provide patient, energetic support.
Maintain customer satisfaction while adhering to established objectives and policies.
Under supervision, perform assigned support tasks.
Relocate workstations and associated equipment between campus buildings, installing and configuring equipment to minimize operational disruption.
Perform basic diagnostics and identify, isolate, and analyze problems using historical records.
Resolve technical problems and answer queries by telephone concerning computer hardware, software, network, and telecommunications systems.
Use Active Directory or similar tools to create and unlock user and computer accounts and reset passwords in accordance with security policies and procedures.
Maintain accurate hardware asset inventory records and update asset status when equipment is deployed, moved, repaired, or retired.
Participate in new installations, testing, and special projects as needed.
Support users away from the desk and move equipment.
Escalate issues requiring senior-level attention or involvement.
Support environments using ticketing systems such as ServiceNow and JIRA.
Lift and move equipment weighing up to 50 pounds.

Benefits

Health insurance coverage.
Life insurance.
Disability insurance.
Savings plan.
Company-paid holidays.
Paid time off for vacation and/or personal business.
401(k) matching program.
Flexible work arrangements.
Learning opportunities.
Potential eligibility for overtime, shift differential, and discretionary bonus, depending on the position.