PC Support Technician
About The Position
The PC Support Technician provides technical assistance and training to system users and installs, modifies, and repairs personal computer hardware, software, and peripherals. The role provides Tier 1 technical support through the Help Desk for City computer users, addressing issues involving hardware, software, server systems, peripherals, telephones, mobile devices, networking, and other computer-related technologies. The technician installs and verifies hardware and software, diagnoses and troubleshoots problems, instructs users, tracks support requests, coordinates with other Information Technology groups, and communicates progress and completion information. The position may require evenings, weekends, and holidays as scheduled. During major storms or other emergencies, the employee may be required to work 24-hour shifts or another emergency schedule needed to meet the City’s needs.
Requirements
- Associate’s degree (AA/AS) or equivalent, plus 2 years of related experience and/or training; or an equivalent combination of education and experience.
- Valid driver’s license.
- Thorough knowledge of Microsoft Office or similar software.
Nice To Haves
- Thorough knowledge of Microsoft Windows, Outlook, Access, Project, Excel, and Word or similar software.
- Knowledge of IFAS/OneSolution financial software is helpful.
Responsibilities
- Install or assist service personnel in installing hardware and peripheral components at users’ premises, including monitors, keyboards, printers, scanners, plotters, and external storage systems.
- Load specified software packages onto computers and verify their operation and readiness.
- Provide Tier 1 technical support to computer users through the Help Desk, including prioritizing incoming support requests.
- Collect problem information and enter associated data into the Help Desk service order or trouble-ticket system for assignment and tracking.
- Respond to client inquiries, diagnose hardware, software, and operator problems, and perform troubleshooting and remedial actions.
- Instruct users in the use of PC and peripheral hardware and software.
- Coordinate activities with the Help Desk and other Information Technology Department groups.
- Provide updates, status, and completion information to the manager, tracking system, and/or users.
- Replace defective, inadequate, and outdated hardware and software.
- Refer major hardware problems to external service personnel for correction when warranted.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
