PC Network Support Technician 2 - TS/SCI

Northrop Grumman•Aurora, CO

25d•$51,400 - $85,600•Onsite

About The Position

Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician 2 (Desktop Support Tech) to support information system lifecycle activities. The role is full-time and on-site at the company’s Aurora, Colorado location. It does not offer virtual or telecommuting options. The position requires a U.S. Government Top Secret/SCI clearance and the ability to obtain a Counter-Intelligence Polygraph as a condition of continued employment. Travel is 10% of the time; relocation assistance is not available. Under supervision, the technician provides desktop and network support to internal and/or external customers, maintains customer satisfaction, and follows established policies and security procedures. The work includes ticket management, troubleshooting, account administration, workstation and equipment moves, asset tracking, and support for installations and projects. Significant portions of the day are spent away from the desk supporting users and moving equipment. The role requires lifting and moving equipment weighing up to 50 pounds.

Requirements

High school diploma or equivalent and 2 years of relevant IT experience, or an associate’s or bachelor’s degree and 0 years of relevant IT experience.
Knowledge of Microsoft Windows desktop operating systems, Microsoft Office product suites, and remote deployment methods.
Meet U.S. Government 8140 requirements for a PC Network Support Technician – IAT Level II (for example, Security+ CE), or be able to obtain the certification within 6 months of the start date as a condition of continued employment.
Hold a U.S. Government Top Secret/SCI security clearance, at a minimum, to be considered.
Ability to obtain a Counter-Intelligence Polygraph as a condition of continued employment.
Ability to lift and move equipment weighing up to 50 pounds.
Willingness to work full-time on-site in Aurora, Colorado; virtual and telecommuting work are not available.
U.S. citizenship is required for positions requiring a government clearance.

Nice To Haves

Associate’s degree, Security+ CE, and 1 year of experience with IT-related hardware in a classified environment.
Active and current Polygraph.
Proficiency in remote administration and troubleshooting of desktop PCs.
Familiarity with Active Directory and creating user and computer accounts.
Cross-platform operating system awareness across two or more of Windows, Linux, Solaris, OSX, or UNIX.
Knowledge of supporting a VMware VDI (Virtual Desktop Infrastructure).
Familiarity with ticketing systems such as ServiceNow or JIRA.

Responsibilities

Communicate effectively and patiently with customers, maintaining customer satisfaction in accordance with defined objectives and established policies.
Create and manage support incident tickets, review the ticket queue, provide timely updates, maintain accurate documentation, and resolve tickets within established guidelines.
Relocate workstations and associated equipment between campus buildings, installing and configuring equipment to minimize operational disruption.
Perform basic diagnostics and identify, isolate, and analyze problems using historical records.
Resolve technical problems and answer customer queries by telephone concerning computer hardware, software, network, and telecommunications systems.
Use Active Directory or similar tools to create and unlock user and computer accounts and reset passwords in accordance with security policies and procedures.
Assist with paperwork and tasks required to meet security requirements; follow regulations for installing, maintaining, and retiring PCs; and collaborate with Security to resolve classified data spillage incidents.
Maintain accurate hardware asset inventory records and update asset status when equipment is deployed, moved, repaired, or retired.
Participate in new installations, testing, and special projects as needed.
Escalate issues requiring senior-level attention or involvement.
Spend significant portions of the workday away from the desk supporting users and moving equipment.

Benefits

Flexible work arrangements (noting that this role itself must be performed on-site).
Learning opportunities.
Exposure to a wide variety of projects and customers.
Friendly team environment.
Health insurance coverage.
Life and disability insurance.
Savings plan.
Company-paid holidays.
Paid time off for vacation and/or personal business.
401(k) matching program.
Potential eligibility for overtime, shift differential, and discretionary bonuses, depending on the position.