PBX Operator (Switchboard) - PT-Evening Shift

Trinity Health • Albany, NY

1d • $16 - $21 • Onsite

About The Position

St. Peter's Hospital is seeking a part-time PBX Operator for the evening shift. The ideal candidate will be proficient in operating a computerized switchboard console and performing basic keyboard functions. This role is crucial for directing incoming and in-house calls, handling emergency situations by initiating appropriate paging and contacting personnel, and maintaining clear communication during critical events. The operator will also be responsible for documenting daily operations, managing on-call schedules, and assisting with other duties as requested by a supervisor. This position plays a key role in emergency preparedness and ensuring smooth communication within the hospital.

Requirements

• High School Diploma or equivalent is required.
• Must have switchboard experience.
• Able to operate a computerized switchboard console.
• Able to perform basic keyboard functions including typing.
• Good communication skills.
• Must be well organized with good short-term memory.

Nice To Haves

• Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations.

Responsibilities

• Operate switchboard operation of telecommunication equipment, including a computerized switchboard console.
• Perform basic keyboard functions including typing.
• Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• Initiate appropriate paging and contacting personnel in a timely manner during emergency situations.
• Process and triage all customer calls in a clear voice using good English.
• Remain calm and maintain professionalism when handling delicate or volatile customers.
• Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow, and other emergency situations.
• Take/write clear notes quickly so that they can be retrieved and understood at a later time.
• Document necessary information concerning daily and emergency situations in the office logbook.
• Maintain any necessary additions, deletions, and changes to daily operations on-call schedules, and switchboard related functions.
• Assist in working hours other than scheduled when requested by supervisor.

Benefits

• Pay is based on experience, skills, and education.
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.
• The pay range may also vary within the stated range based on location.
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED