PBX Operator (Switchboard) - FT- Nights

Trinity Health•Albany, NY

15h•Onsite

About The Position

SPHS is looking for a candidate to operate a computerized switchboard console and perform basic keyboard functions. This role involves directing incoming and in-house calls, handling transfers, paging, conference calls, and faxing. The PBX Operator is crucial in initiating appropriate paging and contacting personnel during emergencies, maintaining professionalism with all customers, and announcing/dispatching appropriate parties for Code Blue, Code Yellow, and other emergency situations. This position requires good communication skills, a clear voice, good English, and the ability to remain calm under pressure. The role also plays a key part in announcing and preparing staff for JCAHO visits and emergency preparedness situations. Additionally, the operator must be well-organized with good short-term memory, capable of taking and writing clear notes quickly, and documenting daily and emergency situations in the office logbook. Maintaining on-call schedules and switchboard functions is also a responsibility. Assistance may be requested outside of scheduled hours.

Requirements

High School Diploma or equivalent is required.
Must have switchboard experience.
Able to operate a computerized switchboard console.
Able to perform basic keyboard functions including typing.
Good communication skills.
Processes and triages all customer calls in a clear voice using good English.
Remains calm and maintains professionalism when handling delicate or volatile customers.
Must be well organized with good short-term memory.
Able to take/write clear notes quickly so that they can be retrieved and understood at a later time.
Able to document necessary information concerning daily and emergency situations in office logbook.
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.

Responsibilities

Operate a computerized switchboard console.
Perform basic keyboard functions including typing.
Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
Initiate appropriate paging and contacting personnel in a timely manner during emergency situations.
Process and triage all customer calls in a clear voice using good English.
Remain calm and maintain professionalism when handling delicate or volatile customers.
Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow, and emergency situations.
Take/write clear notes quickly so that they can be retrieved and understood at a later time.
Document necessary information concerning daily and emergency situations in office logbook.
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
Assist in working hours other than scheduled when requested by supervisor.