Hotel Switchboard/PBX Operator (FT)

Grand Traverse Resort•Acme, MI

1d•Onsite

About The Position

The PBX is a pivotal part of the resort as it is providing the first impression for internal and external guests over the phone. Strong communication skills and the ability to handle many types of situations is necessary.

Requirements

Customer service experience
Excellent guest service skills with a high energy level.
Good oral and written communication skills
Detail oriented.
Ability to type and input data into a computer database
Moderately familiar with Microsoft office software (Word, excel, etc.).
Ability to work unsupervised for long periods of time
Ability to handle multiple tasks simultaneously
Ability to work well under pressure

Nice To Haves

Switchboard experience a plus.

Responsibilities

Handling all incoming telephone calls, paging system and guest messages.
Must use proper greeting and salutation when answering phones
Handling alarm and emergency situations.
Posting phone charges to accounts, documenting and filing.
Place wake up calls
Filing of registration cards
Paging out calls to appropriate departments
Using the TDD machine if needed
Placing envelopes and messages in registration cards
Filing of keys after check out if needed
Calling 911 if required
Paging security in the event of a fire alarm
Putting together of Resort key packets for arrivals
Filing of reservation registration forms from groups
Logging of all things left for guests in proper basket
Transferring of guest calls
Answering of Airport line
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Good rapport with fellow employees and reflect positive attitude.
Complete all assignments requested of you.
Maintain open line of communication with supervisor