PBX Operator (Switchboard) - Weekdays- Part Time - Samaritan Hospital

Trinity Health

14d • $16 - $21 • Onsite

About The Position

SPHS is looking for a candidate that can use switchboard operation of telecommunication equipment. This role involves operating a computerized switchboard console and performing basic keyboard functions. The PBX Operator will direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. In emergency situations, they must be able to initiate appropriate paging and contacting personnel properly in a timely manner. The candidate must possess good communication skills, processing and triaging all customer calls in a clear voice using good English, and remaining calm and professional when handling delicate or volatile customers. As first respondents to emergencies, they are responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow, and emergency situations. The role requires good organization and short-term memory. The PBX Operator plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. They must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time. The role also includes documenting necessary information concerning daily and emergency situations in the office logbook and maintaining any necessary additions, deletions, and changes to daily operations on-call schedules, and switchboard related functions. The candidate will assist in working hours other than scheduled when requested by a supervisor.

Requirements

• Switchboard or call center experience.
• Able to operate a computerized switchboard console.
• Able to perform basic keyboard functions including typing.
• Good communication skills.
• Clear voice using good English.
• Ability to remain calm and maintain professionalism when handling delicate or volatile customers.
• Well organized with good short-term memory.
• Able to take/write clear notes quickly so that they can be retrieved and understood at a later time.

Nice To Haves

• A High School Diploma or equivalent is preferred.

Responsibilities

• Operate a computerized switchboard console.
• Perform basic keyboard functions including typing.
• Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• Initiate appropriate paging and contacting personnel properly in a timely manner during emergency situations.
• Process and triage all customer calls in a clear voice using good English.
• Remain calm and maintain professionalism when handling delicate or volatile customers.
• Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow, and emergency situations.
• Take/write clear notes quickly so that they can be retrieved and understood at a later time.
• Document necessary information concerning daily and emergency situations in office logbook.
• Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
• Assist in working hours other than scheduled when requested by supervisor.

Benefits

• Pay is based on experience, skills, and education.
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.
• The pay range may also vary within the stated range based on location.
• Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED