PBX Agent, Full Time

Four Seasons Hotels and Resorts•Denver, CO

12d•$22•Onsite

About The Position

Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Monitors and responds emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist. Perform other duties or projects as assigned by hotel management and staff.

Requirements

Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Monitors and responds emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.

Nice To Haves

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist.
Perform other duties or projects as assigned by hotel management and staff.

Responsibilities

Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Monitors and responds emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist.
Perform other duties or projects as assigned by hotel management and staff.