PBX Agent

Maybourne Beverly Hills Hotel•Beverly Hills, CA

11h•Onsite

About The Position

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. As a PBX Operator at The Maybourne Beverly Hills, you will play a pivotal role in the efficient and professional handling of all incoming and outgoing communications within our prestigious hotel. Your responsibilities will encompass a range of tasks that guarantee clear and reliable communications, creating a seamless experience for our guests.

Requirements

High school diploma or equivalent is required.
Exceptional communication and interpersonal skills.
Proficiency in operating PBX systems, Opera, Knowcross and related technologies.
Strong attention to detail and ability to multitask.
Empathetic and courteous demeanor with guests and colleagues.
Availability to work flexible shifts, including evenings, weekends, and holidays.

Nice To Haves

Prior experience as a PBX Operator in a luxury hotel or similar establishment is preferred.

Responsibilities

Operate and manage the hotel's Private Branch Exchange (PBX) telephone system, handling all incoming and outgoing calls in a courteous and professional manner.
Provide exceptional service to guests by addressing inquiries and connecting them to the relevant departments and services.
Facilitate internal communication among hotel staff via email, call, text or radio to ensure that requests, messages, and information are relayed accurately and in a timely manner.
Assist guests and staff with voicemail services, retrieving messages and providing guidance on usage.
Assist with guest requests via Knowcross input and following up until completion.
Provide administrative support to hotel operations as directed.
Maintain and distribute an accurate hotel call directory and distribute monthly.
Stay updated on the use of PBX systems, voicemail, and other communication technologies, ensuring their effective operation.
Continuously seek to enhance the guest experience by providing a swift and efficient response to guest requests and inquiries via phone, email, webchat, and text.