PBX Agent

Spire Hospitality•Orange, CA

14h•Onsite

About The Position

Just four miles from Disneyland®, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front office team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

High school diploma or its equivalent
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

One year of front office phone operator experience in hotels preferred
Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Responsibilities

Deliver unparalleled service, courtesy and care to our guests
Promptly answer telephone calls, greet callers with a positive and clear voice, respond promptly and effectively to guest questions and request
Act as liaison between guest and security, guest services or engineering.
Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.
Remain calm and polite especially during emergency situations and/or heavy hotel activity.
Listen to details to identify nature of problem and respond appropriately in accordance with established procedures.
Initiate emergency response as necessary and legibly document pertinent details.
Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.