Payroll Technician

New Day Admin • Springfield, MO

10d • Onsite

About The Position

New Day Healthcare is seeking a detail-oriented Payroll Technician to support payroll operations for a growing, multi-state healthcare organization. The role reviews and validates employee timesheets generated through UKG, multiple electronic medical record (EMR) systems, and related timekeeping and scheduling platforms. The technician helps ensure hours are accurately captured, discrepancies are resolved, and payroll data is complete and ready for processing by established deadlines. The role supports more than 8,000 caregivers, nurses, and support staff across multiple states and works with clinical and administrative teams to help ensure employees are paid accurately and on time.

The position is based onsite at the Springfield, Missouri office and supports teams across Texas, Missouri, New Mexico, Illinois, Kansas, Indiana, and more than 30 remote-work states. The Payroll Technician works under the direction of the Payroll Manager and refers complex discrepancies, compliance concerns, system issues, and exceptions requiring management approval to the appropriate leader. Responsibilities may evolve based on organizational needs.

Requirements

• High school diploma or equivalent required.
• At least two years of payroll, timekeeping, accounting, bookkeeping, or related administrative experience preferred.
• Familiarity with electronic timekeeping systems and reconciling employee hours across multiple platforms.
• Basic understanding of payroll calculations, overtime, shift differentials, multi-rate pay, and wage-and-hour requirements.
• Proficiency in Microsoft Excel, including sorting, filtering, formulas, and data reconciliation.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Excellent organizational, communication, and follow-up skills.
• Ability to manage multiple priorities and meet recurring payroll deadlines.
• Ability to maintain confidentiality and handle sensitive employee and organizational information appropriately.
• Ability to work effectively with clinical, administrative, and remote teams across multiple states.

Nice To Haves

• Associate degree in Accounting, Business Administration, Finance, or a related field.
• Experience with healthcare payroll, clinical scheduling, or EMR-based timesheet validation.
• Experience using UKG, ADP, Workday, or similar payroll and workforce management systems.
• Familiarity with Microsoft Excel PivotTables and lookup functions.

Responsibilities

• Review, validate, and reconcile employee timesheets and payroll data before each payroll deadline.
• Verify employee hours recorded through UKG, EMR systems, and associated timekeeping and scheduling platforms.
• Compare recorded hours with approved schedules, shift assignments, and authorized supporting records to identify discrepancies.
• Research and resolve missing punches, duplicate entries, incorrect or unapproved hours, and other timesheet exceptions.
• Review regular hours, overtime, shift differentials, on-call pay, bonuses, mileage reimbursements, and multi-rate pay for accuracy and appropriate approval.
• Verify that employee time entries and payroll adjustments are complete and approved before submission for payroll processing.
• Follow up with employees, supervisors, schedulers, and clinical teams to obtain missing information or corrections.
• Assist with payroll adjustments, retroactive corrections, and off-cycle payroll requests as assigned.
• Maintain accurate records of timekeeping corrections, approvals, and payroll-related communications.
• Navigate multiple EMR systems to review employee time records and supporting documentation relevant to payroll validation.
• Use UKG and related payroll systems to review employee information, time entries, pay codes, and payroll exceptions.
• Identify inconsistencies between EMR records, schedules, and payroll timekeeping data and coordinate appropriate corrections.
• Document recurring system issues and escalate unresolved discrepancies to the Payroll Manager or appropriate system support team.
• Assist with testing system updates, reviewing data integrations, and validating timekeeping workflows as assigned.
• Follow established procedures for system access, data entry, documentation, and record retention.
• Access patient-related information only when authorized and necessary to perform assigned duties.
• Follow established payroll procedures, internal controls, approval requirements, and applicable wage-and-hour regulations.
• Help ensure employee hours, overtime, pay codes, and other time-based compensation are accurately recorded in accordance with applicable requirements.
• Maintain organized supporting documentation for payroll review, reconciliation, and audit requests.
• Protect confidential employee information and any protected health information encountered while performing job duties.
• Identify potential payroll errors, unusual time entries, unauthorized changes, or recurring discrepancies and escalate concerns appropriately.
• Assist with payroll reconciliations, quality checks, and audit preparation.
• Support consistent application of payroll procedures across multiple states and clinical departments.
• Prepare timesheet exception reports, missing-punch reports, outstanding approval lists, and other payroll-related reports as assigned.
• Monitor timesheet submission and approval status to help ensure payroll deadlines are met.
• Communicate professionally with employees and managers regarding timekeeping questions and payroll discrepancies.
• Collaborate with Payroll, HR, Scheduling, Clinical Operations, Finance, and Employee Relations to resolve routine payroll issues.
• Provide backup support to other payroll team members as needed.
• Recommend opportunities to improve timekeeping accuracy, documentation, and workflow efficiency.
• Accurately review, validate, and document payroll timekeeping issues and resolve them within established procedures.
• Refer complex discrepancies, compliance concerns, system issues, and exceptions requiring management approval to the appropriate leader.

Benefits

• Competitive pay and comprehensive benefits.
• Medical, dental, vision, and retirement plans.
• Generous PTO and paid holidays.
• A supportive, mission-driven culture.
• Opportunity to support payroll operations serving caregivers who provide essential care to patients and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED