Payroll Supervisor - Deductions

Coca-Cola Bottlers’ Sales & Services Company, LLC•Temple Terrace, FL

7d•Hybrid

About The Position

The Payroll Deduction Supervisor is responsible for leading the administration, accuracy, compliance, and delivery of payroll deductions and payroll processing activities. This role supervises HR specialists; oversees payroll operations from time review through post-payroll auditing; ensures compliance with applicable laws, policies, collective bargaining agreements (CBAs), and benefit plan requirements; and serves as the primary escalation point for complex payroll and deduction-related issues. The Payroll Deduction Supervisor partners closely with HR, Benefits, Finance, Payroll, HRIS, IT, bottler partners, and third-party vendors to ensure timely and accurate payroll processing and continuous process improvement.

Requirements

Working knowledge of payroll practices and wage-and-hour compliance (federal, state, and local), including taxation and garnishments.
Experience interpreting and applying CBAs and pay policies.
Strong analytical and problem-solving skills; ability to perform root-cause analysis and implement corrective actions.
High attention to detail and strong control mindset; comfortable performing audits and reconciliations.
Advanced Excel skills (e.g., pivots, lookups) and ability to analyze payroll reports and trends.
Proficiency with payroll/HRIS systems (e.g., SAP) and case management/work intake tools.
Strong customer service orientation and ability to communicate clearly with employees and business partners.
Leadership skills, including coaching, delegation, prioritization, and change management.
Ability to manage confidential data and exercise sound judgment.
Minimum: HS Diploma or GED with demonstrated payroll experience in an HR/payroll environment, including compliance, audits, reconciliations, and customer support.
3+ years of payroll experience with increasing responsibility; prior lead or supervisory experience preferred
2+ years of experience in an HR/payroll environment utilizing an enterprise HRIS/payroll platform (e.g., SAP) and/or case management/work intake tools.

Nice To Haves

Bachelor's degree in Accounting, Finance, Business, Human Resources, or a related field.

Responsibilities

Supervise payroll processing activities (time review, gross-to-net validation, pre- and post-payroll audits) to ensure accurate and on-time payroll delivery.
Ensure accurate setup, maintenance, and termination of deductions within payroll systems.
Monitor deductions related to benefits, retirement plans, garnishments, tax levies, union dues, and other voluntary programs.
Validate deduction calculations and identify discrepancies before payroll processing.
Assign, prioritize, and monitor daily work for payroll team members; ensure coverage for payroll calendars, deadlines, and peak periods.
Serves as first point of contact for resolution of escalations or complex cases and payroll issues; researches root cause and implements corrective actions.
Validates compliance with applicable union CBA(s), pay policies, and federal/state requirements for pay administration, taxes, garnishments, benefits, and other deductions.
Performs final payroll funding tasks and supports off-cycle payments, reversals, and adjustments as needed.
Accountable for completing payroll and third-party banking reconciliations; investigates variances and ensures timely resolution.
Performs/oversees transactional audits and supports internal/external audits to ensure adherence to company standards and regulatory requirements; documents results and executes remediation plans.
Identifies and implements changes to data governance standards, payroll processing requirements, and documentation (Promapp, job aids, checklists) as processes or regulations change.
Partners with bottler HR teams, Finance, and vendors to interpret pay practices and support policy/CBA changes impacting payroll.
Manages and provides reporting for adherence to pre-defined payroll and case/service level agreements (SLA), quality, and productivity metrics.
Conducts system enhancement and new software testing, which may include user acceptance testing and regression testing; coordinates with IT/HRIS and vendors.
Provides training and coaching to HR Specialists