Oversee and reconcile customer deductions, including pricing issues, off-invoice allowances, returns, freight charges, and rebates. Review and analyze deduction details to identify invalid deductions and confirm the validity of customer claims. Gather and organize supporting documentation for deductions to ensure accurate and compliant resolution. Clear valid deductions to the appropriate accounting codes in the system. Verify discrepancies between billed amounts and received payments, and allocate over/short amounts correctly. Apply customer payments accurately, including checks, ACH transfers, and lockbox transactions, and reconcile accounts receivable balances. Engage with customers and brokers to research, clarify, and resolve deduction-related issues. Use external systems such as Exedra to process exceptions and manage complex deduction scenarios. Partner with Sales, Order Entry, Warehouse, and Treasury teams to research root causes of deductions and develop preventative measures. Maintain organized deduction files and records to support audits and internal reviews. Monitor deduction trends and patterns and prepare analysis to present to management. Support a project focused on catching up and clearing backlogged reconciliations within accounts receivable and sales audit. Contribute to continuous improvement of deduction processes and controls to enhance accuracy and efficiency.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree