Payroll Specialist

PriorityOne Payroll • Malta, NY

14d • Onsite

About The Position

Priority One Payroll is seeking a motivated Payroll Specialist to join its payroll customer service team. The role supports approximately 250 clients and is responsible for ensuring payroll work is accurate, compliant, and meets client expectations. Success requires payroll lifecycle expertise, exceptional attention to detail, and a strong customer-service approach. The specialist serves as a key client contact, builds rapport across the client portfolio, and helps maintain and improve business processes and work instructions.

Priority One Payroll is a small-business payroll outsourcing company serving New York’s Capital District. Its services include payroll tax preparation and administration, direct deposit, garnishments, benefit-time accrual, workers’ compensation insurance, time and attendance solutions, and 401(k) offerings.

Requirements

• Associate degree in Finance, Accounting, Business, or a related field; or a high school diploma/GED and four years of related payroll lifecycle experience or training.
• History of success in payroll or a similar human resources or accounting role.
• Experience in customer-facing roles.
• Demonstrated success building and maintaining relationships within an organization.
• Excellent verbal and written communication, active listening, objection handling, risk mitigation, and problem-solving skills.
• Exceptionally high attention to detail.
• Ability to manage multiple projects and priorities while prioritizing day-to-day deliverables.
• Desire and demonstrated ability to continue learning and apply learning to practice and results.
• Ability to respond to questions tactfully and professionally.
• Strong interpersonal skills and ability to work effectively with a wide range of individuals.
• Working knowledge of Microsoft Office or Google Suite.
• Ability to sit for prolonged periods, communicate continuously, use a computer keyboard or operate equipment, and travel to and from work locations.
• May be required to lift up to 30 pounds.

Nice To Haves

• Working knowledge of Execupay, PlatinumPay, Xpress, SwipeClock, or similar software.
• Fundamental Payroll Certification or Certified Payroll Professional Certification.

Responsibilities

• Develop expertise in payroll setup, including documentation and data systems, payroll execution and reporting, customer service, and applicable regulatory guidelines.
• Build client trust by demonstrating a detailed understanding of payroll, ACH and banking processes, workers’ compensation, disability, and paid family leave.
• Serve as the main point of contact for clients and deliver an outstanding customer experience.
• Deliver accurate payroll results and resolve client concerns successfully.
• Operate within and continually improve related business processes and work instructions.

Benefits

• Company-paid paid time off.
• Six paid company holidays.
• 401(k) with profit sharing.
• Group long-term disability and life insurance.
• 100% company-paid employee-only health insurance and a Health Savings Plan.
• Vision insurance.
• Dental insurance.
• The company will pay for a payroll certification exam every three years.
• A $1,000 bonus for the first certification only.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree