Payroll Specialist
About The Position
Priority One Payroll is seeking a motivated Payroll Specialist to join its payroll customer service team. The role is responsible for meeting clients’ expectations for accurate, compliant, error-free payroll. It combines payroll lifecycle expertise, careful attention to detail, and empathetic customer service. The specialist supports approximately 250 clients and serves as their main point of contact, building strong relationships while providing payroll compliance expertise and support. The position reports to the Operations Manager. The specialist develops expertise in payroll setup, execution, reporting, customer service, and related regulatory guidelines. The role also involves understanding ACH and banking processes, workers’ compensation, disability, and paid family leave, and improving associated business processes and work instructions. Work is performed in an office environment. The role involves extended sitting, continuous communication with leadership and client businesses, computer and equipment use, and transportation to and from work locations. The position may require lifting up to 30 pounds and has no or very limited exposure to physical risk.
Requirements
- Associate’s degree in Finance, Accounting, Business, or a related field; or a high school diploma/GED and four years of related experience or training in the payroll lifecycle.
- History of success in payroll or a similar human resources or accounting role.
- Experience in customer-facing roles.
- Demonstrated success rapidly building and maintaining relationships within an organization.
- Excellent verbal and written communication, active listening, overcoming objections, risk mitigation, and problem-solving skills.
- Exceptionally high attention to detail.
- Ability to manage multiple projects and priorities while prioritizing day-to-day deliverables.
- Desire to continue learning, with a record of translating learning into practice and results.
- Ability to respond to questions tactfully and professionally.
- Strong interpersonal skills and ability to work effectively with a wide range of individuals.
- Working knowledge of Microsoft Office or Google Suite.
Nice To Haves
- Working knowledge of Execupay, PlatinumPay, Xpress, and SwipeClock software, or similar software.
- Fundamental Payroll Certification or Certified Payroll Professional Certification.
Responsibilities
- Become an expert in payroll setup, including documentation and data systems, execution, reporting, customer service, and associated regulatory guidelines.
- Build trust across the client portfolio by demonstrating detailed understanding of payroll, ACH and banking processes, workers’ compensation, disability, and paid family leave.
- Serve as the main point of contact for clients and deliver an outstanding customer experience.
- Deliver accurate payroll results the first time while managing client concerns through successful resolution.
- Operate within and continually improve associated business processes and work instructions.
Benefits
- Company-paid PTO.
- Six paid company holidays.
- 401(k) with profit sharing.
- Group long-term disability and life insurance.
- 100% company-paid employee-only health insurance and a Health Savings Plan.
- Vision and dental insurance.
- The company will pay for a certification exam every three years.
- A $1,000 bonus for the first certification only.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
