Payroll Specialist

Acrisure•Jeffersonville, IN

20d•Onsite

About The Position

The Payroll Specialist maintains a base of payroll clients and provides customer service by phone and email. The role obtains payroll data from clients, enters it accurately for processing, and responds to inquiries while meeting deadlines, including during high-volume periods. The specialist learns and maintains working knowledge of Auris Payroll Software and other products, assists clients with reports and issues, and informs clients about new products and services. The position also develops relationships with other departments to support a positive customer experience. Candidates should be comfortable working on-site to support collaboration, team leadership, and cross-functional partnership.

Requirements

High school diploma or equivalent.
At least 1 year of work experience, preferably in a customer-facing role.
Reliable, responsible, detail-oriented, and professional.
Excellent communication skills, especially via email and phone.
Team-oriented, adaptable, flexible, collaborative, and able to resolve conflicts.
Proactive problem solver and critical thinker.
Proficient in Google Suite.
Accurate and fast data entry and typing skills.
Ability to multitask.
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Maintain a base of payroll clients and provide customer service by phone and email.
Obtain payroll data from clients and enter it accurately for processing.
Meet deadlines and respond quickly to inquiries, including during high-volume periods.
Learn and maintain working knowledge of Auris Payroll Software and other products.
Assist clients with reports, problems, and other issues.
Reach out to clients regarding new products and services.
Develop relationships with other departments to ensure a positive customer experience.