Payroll Specialist II

ADP•Augusta, GA

About The Position

ADP is hiring a Payroll Solutions Specialist for its Human Resources Outsourcing department. The role provides support and guidance to Client Payroll Administrators on payroll- and tax-related questions and issues. Specialists use multiple tools and resources to provide accurate, comprehensive, and friendly responses and help clients navigate payroll practices and tax considerations. The position operates in a metrics-driven call center with a structured day and requires clear, professional communication by phone and in writing. The specialist supports payroll and benefits products, payroll processing and tax matters, and client consultations. The role also includes quarter- and year-end support, reporting and analysis, collaboration with internal teams and third-party vendors, documentation, and potentially coaching less senior specialists. ADP provides training and development opportunities.

Requirements

3–5 years of automated multi-corporation, multi-state payroll processing experience.
Basic knowledge of payroll tax principles and age and hour laws.
Strong working knowledge of ADP systems that affect payroll processing.
Advanced training and proficiency in complex topics such as benefit accruals, special calculations, and amendments.
Ability to work in a metrics-driven call center environment.
Clear and professional communication skills for client interactions by phone and in writing.
May work 5–10 hours of overtime during 6–8 weeks of the year, with occasional extended hours during peak seasons.

Nice To Haves

A college degree is welcome but not required.
Military experience may be considered as an alternative experience.

Responsibilities

Respond to client questions about payroll and benefits products, including application and product navigation support.
Support data maintenance, setup, and configuration changes for product options such as paid time off, special calculations, time and attendance schedules, 401(k), group term life, health savings accounts, direct deposit calculations, and benefit accruals.
Assist clients with payroll processing and resolve issues that arise.
Explain payroll tax changes, conduct research, and follow up as needed.
Communicate updates, changes, and client issues to the appropriate parties to support timely and accurate payroll and tax processing.
Monitor Tax Registration Services after clients go live and verify that all jurisdictions are active.
Provide consultative support and product-optimization recommendations during status calls and other client interactions.
Partner with clients during quarter- and year-end to resolve issues surfaced in error-prevention notices, determine corrections, and provide details on changes needed for additional payroll processing.
Work on complex projects such as calculation updates, special reports, tax amendments, company setup, and troubleshooting.
Research historical data, determine adjustments, and use online tools to make corrections.
Collaborate with internal teams, including 401(k), Flexible Spending Accounts, and Tax, and potentially third-party vendors to identify and resolve issues.
Escalate issues when necessary and communicate status and resolutions to clients.
Share upcoming changes that could affect clients and address their concerns.
Create standard client documentation and keep it updated.
May coach less senior Specialists and provide procedural guidance to support staff.
May participate in stretch assignments, process improvement, and special projects.