Payroll Specialist II

ADP•Augusta, GA

About The Position

ADP is hiring a Payroll Solutions Specialist for its Human Resources Outsourcing department. This role supports Client Payroll Administrators by answering payroll- and tax-related questions, resolving issues, and providing guidance. The specialist uses multiple tools and resources to provide accurate, comprehensive, and friendly client support in a metrics-driven call center environment. The position includes payroll and benefits product support, payroll processing and tax assistance, client consultation, quarter- and year-end issue resolution, reporting and analysis, and coordination with internal teams and third-party vendors. The specialist may coach less senior specialists, provide procedural guidance, and participate in process improvement and special projects.

Requirements

3–5 years of automated multi-corporation, multi-state payroll processing experience.
Basic knowledge of payroll tax principles and age and hour laws.
Strong working knowledge of ADP systems that impact payroll processing.
Advanced training and proficiency in complex topics such as Benefit Accruals, Special Calculations, and Amendments.
Comfort working in a metrics-driven call center environment and following a structured day.
Clear, professional communication skills and the ability to build rapport and trust with clients.
Occasional extended hours during peak seasons, including 5–10 hours of overtime for 6–8 weeks of the year.

Nice To Haves

A college degree is helpful but not required.
Military experience is an acceptable alternative experience.

Responsibilities

Respond to client questions about payroll and benefits products and provide application and product navigation support.
Perform or assist with data maintenance, setup, configuration changes, and new-feature setup for payroll and benefits options.
Assist clients with payroll processing and resolve related issues.
Explain payroll tax changes, conduct research, and follow up as needed.
Communicate updates, changes, and client issues to the appropriate parties to support timely and accurate payroll and tax processing.
Monitor Tax Registration Services after clients go live and verify that all jurisdictions are active.
Advise clients on product optimization during status calls and other interactions.
Partner with clients to resolve quarter- and year-end error prevention notices, determine corrections, and identify changes needed for additional payroll processing.
Work on complex projects such as calculation updates, special reports, tax amendments, company setup, and troubleshooting.
Research historical data, determine adjustments, and use online tools to make corrections.
Collaborate with internal teams and potentially third-party vendors to identify and resolve issues and meet client expectations.
Escalate issues when necessary and communicate status and resolution to clients.
Inform clients about upcoming changes that may affect them and address their concerns.
Create and regularly update standard client documentation.
Coach less senior specialists and provide procedural guidance to support staff as needed.
Participate in stretch assignments, process improvement, and special projects.